TruefacetReviews of truefacet.com

1st experience purchasing (or trying to purchase) from TrueFacet was a complete disaster! I was looking to get a couple of Tag Heuer watches for me and my lady. Looked the the website and thought it strange that they would have multiple inventory listed and marked as "sold". My thought is if the inventory is "sold" then remove it from the website. No confusion, no "awwww man I wanted that...." This should have been my 1st warning.... So I found what I was looking for and went through the checkout process thinking everything was good and got the auto-generated confirmation. Cut to 11 days later, I finally got an email from a "live person" saying that one of the watches was no longer available. I asked if the other "Tag" I ordered was still good and was told that "it is with our watchmaker and will ship within 10-14 days" which puts it at 3+weeks since I ordered the pieces in the 1st place! I wasn't too happy about that but I said ok... at least my gal was going to get her "Tag". 2 days later I still see I'm getting charged for both watches on my order with TrueFacet. Another round of emails and was told that the charge (for the watch that wan't available anymore) would be removed "tomorrow". Now I'm getting kinda upset.....1st TrueFacet waits almost 2 weeks to tell me that one watch isn't available, then tells me that it would be another 2 weeks for the other to ship, then doesn't update the order accordingly. Grrrrrrrr..... 3rd round of emails and I finally said "....look, just cancel the entire order....I'm getting NOWHERE with you guys....no communication, bad inventory accuracy...you've still haven't updated my order in 48hrs, btw - still shows full price for both watches...and I'm not dealing with your mistakes anymore. So I then get another email (4th round) from TrueFacet stating that they will update my order to reflect only the 1 "Tag" watch which should have already been done so balance would be correct. Yeah...ok...I guess... Here comes the kicker......I then get ANOTHER email (round 5) saying if I could please authorize payment AGAIN on the 1 "Tag" because TrueFacet "accidently" cancelled the entire order.... HUH?!?!?! Wow.....if TrueFacet is having trouble here....what's the "authenticity" process like? Not sure if I will ever buy....or try to buy from these "professionals". Maybe they do good work....maybe not. But when your dealing with buyers who are spending thousands of dollars with you.....you do NOT make mistakes like this. Period..................

I ordered a Rolex submariner for $5500. They emailed the day after my order and said the year was incorrect on the ad and that it was not a 2008. I agreed to pay more for another if the had a similar model that was in excellent shape.... never heard back so I called and cancelled my order which they processed in less than one hour. Great at cancelling orders... not very good at filling them,

Ordered and paid for an expensive watch from them. After about a week, they said they could not provide the item, but offered a similar one only new for an extra $1000. I decided to go for the new one if they agreed to expedite. They said I could get it the next day. Later the same day they said they could not get it for another week. At that point I said forget it and asked for a full refund. The people I delt with, Ian and Rachel, are very nice and pretty responsive, but since they don't keep inventory, they are relying on others to get them the merchandise. In fact I saw the same watch advertised on Chrono24 at least five times by five different jewelers??? Providing a marketplace is one thing, providing the goods is another.

Twice I have order a watch and after a week or so I am notified that the "seller is not responding". i.e. the product on their site wont ship despite being paid for. Obviously, they don't assess the availability of the item nor the reliability of the seller to deliver the item