TruefacetReviews of truefacet.com

Their customer service team is top notch. I have first hand experience working with CS representatives from True Facet and I can say that they are some of the best I have ever dealt with. Very cordial and professional--helped answer my questions and facilitate my purchase.

So I was searching for a very specific Rolex everywhere you could imagine. Prices were pretty comparable throughout bc of it’s limited availability but I chose TrueFacet for a number of reasons. First and foremost I was able to get someone on the phone and their team was extremely responsive whenever I needed something. Extremely. They literally did everything they could do to accommodate me. Locating the watch, paperwork, etc. As consumers we can buy anything anywhere nowadays but to be able to communicate with someone is key for me. I thank them for that and love love my watch.

My girlfriend lost her favorite pair of diamond earrings which was the perfect excuse to get her new ones for her birthday. I know absolutely nothing about jewelry but I had a price range and I knew I didn't want anything too over the top. Thankfully Ali at Truefacet helped to walk me through the process and gave me several options that were all pretty perfect actually. I eventually picked a pair that at first I thought might have been too small based on the pictures but they arrived in the mail shortly after my purchase and looked even better than I could have imagined. The size was perfect and I felt like a champ about my decision. Even more so once my girlfriend saw them and absolutely loved them. She hasn't taken them off since. Thanks to Ali and the TrueFacet team I couldn't be happier with my purchase and definitely will shop here again!

I ordered a Rolex from these guys and it was awesome. I actually called up to see if i would be receiving my watch by new years eve and they told me to hang in there. The next thing i know, i got an email saying it was being shipped overnight to make sure i got in time for my new years eve party. Awesome Job and an awesome website. This is my second Rolex i've bought from them and will not go anywhere else.

I initially gave a 1 star review. My reasons were and are quite valid. BUT,I just recieved a follow up call from Rachel who was my initial Concierge rep. She listened to my complaint (s) and as a result spoke with the CEO. Together they came up with a solution to at least make sure there was a degree of satisfaction on my part. There now is. Truefacet responded in a very compassionate and professional manner. Based on this one follow-up call I would now HIGHLY RECOMMEND TRUEFACET to anyone seeking to do business with them. I ended our conversation with a heartfelt and honest Happy Holidays. I will do business with Truefacet AGAIN. Respectfully, John W Reinhardt

Excellent people and Exceptional Service! My new Watch is Perfect!!! I traded one in from my collection and got a new toy!!!!

Excellent company. Worked extremely hard to get me the watch I wanted and at a great price. I can't wait to purchase from them again.

In all honesty, my initial experience with TrueFacet wasn't great. After more than a week of waiting for an update on a watch I had purchased as a gift, I was informed that the item was "no longer available from the seller." My heart sank. But, the representative who reached out to me said that they were able to secure a "comparable" version of the watch (same model, different watch) which would be delivered to them in a few days. They would then evaluate the watch and ship it out to me as soon as possible. I was not altogether comfortable with that arrangement -- it seemed there was a lot being left to chance -- but I had little choice other than to agree and keep my fingers crossed. Well, the replacement just arrived and it is every bit what I had hoped it would be...and then some! Not only is it the same make and model, but it is by all indications brand new. I don't know what voodoo the fine folks at TrueFacet had to engage in to make this happen, but I am beyond thrilled with their efforts, their communication throughout the process and the value I ultimately received. My wife will be thrilled. I would whole-heartedly recommend TrueFacet and will happily use them in the future. You do need to understand that some of the sellers who are offering items may not be as proactive as they should be about keeping the items listed up-to-date, but for their part, the staff at TrueFacet know how to take charge and find solutions to potential problems. It is this kind of determination and commitment to making an otherwise difficult situation right that has earned my loyalty and trust. Kudos and thanks to them for coming through.