True CorsetReviews of truecorset.com

I purchased a beautiful corset but it was too big - so I had to return it - shipping was at my expense BUT the customer service was well worth it. As soon as I provided my tracking number I was contacted via email by Anne and she was amazing! She helped me find the correct size and a corset that would be a perfect match for what I was looking for!

I bought a corset originally and I chose the wrong size by accident. I contacted customer service immediately and asked for help on what to do. They told me how to first return the corset and then secondly find my correct size and correct style for a replacement corset. I was very worried after I looked up the reviews of True Corset. The reviews are either fantastic or awful online and I was very worried about if I would be the next bad experience with the company. But my experience is GOOD. The company was kind and very helpful, even though I was probably very annoying hahah. They helped me anyway and responded to all emails and questions very quickly and nicely. I've seen the bad reviews and I'm not sure what changed between those customers to me, but they did something right this time. And I have to admit that they did everything right. Thank you!

UPDATE: Paige from True Corset reached out to me determined to make things right. Since they didn’t have my size in the one I’d initially wanted she let me pick from any corset on their website and shipped it out promptly. I’m very impressed at the lengths she went to, and I would highly recommend. I ordered three corsets from them. The one I was most excited about came two sizes too small. I contacted them and after months of back and forth and having to send continuous pics to PROVE that it was the wrong size (one wasn’t enough, I had to send a pic of the measurements, the bag, the tag, a measuring tape over it to prove it was the wrong size) after months of this they sent me the wrong size AGAIN TWO SIZES TOO SMALL. They then requested I send the two back at my own cost and they would reimburse me. at this point I didn’t believe anything they said and just gave up. It’s a no from me.

This company has been absolutely amazing from the moment I used them. Delivery and processing was fast. Turned out we had ordered a size too big...not my fault...the other halfs...but shhh don't tell her I said anything. Spoke to Anne through the live chat and she talked me through every step of the return process and ordered the replacement when she had confirmed tracking. All in all True Corset and the lovely Anne have been a pleasure to deal with. I will without a shadow of doubt use this company again.

I'm new to buying corsets, so I had lots of questions to ask during the process of purchasing some corsets. I'm happy to say that the ladies who guided and advised me throughout my decision making process were so very helpful. They are extremely knowledgeable about everything corset related and replied to every query I had promptly and with helpful information, so that I could make an informed choice. Five stars all day long. Thanks again. Gem 💯😊

Excellent customer service. I messed up taking my measurements and ordered one that was way too big. I emailed them and sent it back for a different style with absolutely no hassle. As for the corset, it's beautiful and I haven't had any problems. This may change with further use but I am incredibly satisfied right now! It's been a month now of using it and it's fantastic. Thanks true corset!

This has to be the worst company that conducts the worst business I have ever encountered in my life. I ordered a corset and it was defective. I had to return it at my own expense and after failing to convince me to do store credit, they told me that I would have to wait 20 to 30 days for a refund. After 30 days they did not refund me so I emailed them and they ignored my email and tried to refuse me my refund. Thankfully I paid through PayPal as they would not have refunded me at all. I had to write a review to prevent anyone else from getting their money stolen. There are so many great corset companies so please do not waste your time supporting this one that steals from their customers.

I ordered the corset August 2021 but because it didn't suit my need, I packed it again. I sent it back to them about 2 weeks later unused and in great condition and they received the item September 23rd. They asked me if I wanted something else in exchange for what I've returned and I told the no and I just wanted a refund. No refund came. I asked for a follow up 3weeks later and they said the processing of refunds takes 7-30days. So I waited and forgot about it. January 2022 I asked for an update, and they said that they are understaffed that's why they weren't able to process the refund. I asked for another update on April and they said the tracking# was not working. I told them that it's been 7mons so there's a possibility that the tracking no longer works but they received the item September 23rd last year. Now, it's been 8mons and still NO REFUND. UPDATE: It's been a YEAR AND A HALF (18mons) but still NO REFUND.