Troubadour GoodsReviews of troubadourgoods.com

I initially purchased the Apex Backpack in the London store back in November 2022. All the staff were very friendly and helpful. The product was great and suited my needs perfectly. In November 2024 I then purchased the Apex Briefcase in the London store. I had the same great customer experience. The product on this occasion had a fault with the stitching in a very small area and I took it back in person a few days later and there was a no quibble exchange for a new briefcase and I've not had any issues with it since. In December 2024 I was given the Buddy Case 2.0 as a Christmas present which held and transported all of my tech perfectly in a compact case. I finally purchased the Embark Compact Duffle from Thomas Pink in January 2025, a collaboration with Troubadour. The bag is a great addition to my collection and it's a great companion for a weekend away holding all the things I need. I'd recommend their products as they are of a high quality and built to last. The in person experience cannot be faulted. I look forward to their new product ranges in the future!

I wrote in to ask for exchange of a damaged bag strap and got a response in less than 24 hours. The replacement was sent out almost immediately after the reply and I received the delivery in less than a week's time. I think the Troubadour team has set a perfect example as to what customer service should be like. It was a wonderful experience and I'd confidently recommend the brand to people around me. Keep up the good work!

The product is great.. perfect balance of understated stylish luxury, yet practical, durable and not over priced. The staff were fantastic too.

Purchased the Apex Backpack a few months ago and it has lived up to all the hype. Solid, elevated and practical. Would recommend to everyone. Great product, great customer service. Overall you can't go wrong with a Troubadour product.

great backpack. very high quality and functional. has a lot of pockets and is lightweight as well. really happy with it.

This is my second purchase. Great quality backpack with loads of space. The price is more than fair for the quality. Very pleased....again!

The Apex Backpack is a great everyday, urban bag. Unfortunately, I had a problem with the main zipper three years after purchase. It was replaced quickly and with little fuss. A great bag and the best backup service and warranty that I have experienced.

Customer service was also a dream to work with. - I ran into an issue with the bag I purchased while traveling (not a product quality issue; the quality was excellent) - Customer support was very responsive (<24 hours) - They offered me different options to handle the issue I had and it was satisfactorily resolved in the end