Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

Ordered at the wrong address by accident. (Location - An hour away.) 29455 N Cave Creek Road, Suite 124 AZ. I noticed immediately after placing my online order. I called all many times that evening and even the next day to cancel or refund my order. All phone calls went to voice mail. I left detailed messages with my phone number. No call back, no nothing. They just kept my money - $40. This has soured me on the Tropical Smoothie brand.

I ordered a blueberry bliss smoothie and compared to the others I’ve had this one was very watery. I was disappointed.

This is the first time in months of being a loyal customer of the shop in Madison, MS that I will give a horrible experience review! I ordered my smoothies on the app and got there 20 minutes after the time that they were set to be picked up. I got there & sent my daughter in and 10 minutes later went in. Found a little white boy just then making my order and talking to three African American friends that were sitting there. I was raving mad as I was never addressed, thanked, nor was even looked at! The boy was super slow and steady talking to his friends and when we exited, his friend laughed at my daughter who happens to have autism and this was part of her therapy!!! They can kiss my assets as I am done!!!!

I am a regular customer, I stop every morning before going to work. Well I was visiting the drive which sometimes takes for ever and then when I get to the window they are out of the Acai bowls. This has happened more than once. Now I order on line and it's still not ready when I get there, and what makes it even worse my order is not correct once I get to work. I had to put it in the freezer because it was soupy. I call them and they said come back and they will redo it, I told them I was at work and I only eat them in the morning. I think I will wait a while before visiting them.

I went to get my online order and they didn’t have it finished then it was given 1/4 empty and to make it worse I went to the app to get my rewards and it said the code had already been used. Not happy

I went to Easton location anbd order açaí bowl and the base was frozen … i had to wait an hour for even to thaw it out ! Employee there are horrible !

Went to the location on Virginia Beach Blvd and was greeted with a personal derogatory attack by Cassandra. Keep your opinions to yourself. So unprofessional. You are a bully. Hire people that are kind.

The worst service ever. We were not greeted by any employees. They turned and looked at my husband and I and turned back to keep talking with each other. Stood there for 5 minutes waiting to have them( 5 employees) to take our order. Ended up leaving and still no one talked to us. Pitiful customer service.