Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

Ordered from Store # VA042-Victory Blvd. Portsmouth, VA. Horrible service, the cashier has zero customer service skills. The manager did not come out until I requested him to, although he was standing in earshot of the conversation. The cashier did not properly take my order, missed one smoothie, no big deal, I asked her where is my Dragonfruit Smoothie, as sunday was the last day to receive the free smoothie. I ordered a smoothie for my husband and ordered mine drink as the free one. Some kind of way my Dragon fruit order was not captured, No Problem. I will pay the difference or whatever... NO Miss Junior Rude neck and head popping did not have enough customer service experience to just say, I'm sorry. Let me make your drink, the price will be ...... No, she preferred to lose the sale and be Nasty. Another customer inside who witnessed the exchange said," That's why I order online, they will ruin your day with the attitudes."

I didn’t know which smoothie so I inquired, the girl was cold and rude. I still left a tip

I went to the one at JTB and Phillips the wait was really long .There was alot of young volleyball players with us . They felt very uncomfortable the way the older African American manager was Staring at them . He was rude yelling saying inappropriate stuff 😒. Looked sweaty and dirty.. Food was not good at all melted smoothies, smashed food

I waited here for about 40 minutes and people kept coming in and getting their food before me.

I am writing to express my extreme frustration regarding an unresolved issue with an order I placed on June 15 via the Tropical Smoothie app (Order #35991998104141824). The order was never delivered, despite the app marking it as completed. I have taken the following steps to resolve the issue: Called the store multiple times – no answer. Submitted three online complaints. Called customer service multiple times and was promised follow-up, which never happened. To be clear: No delivery occurred. There is no photo evidence of delivery from DoorDash. I have security cameras, and no one ever came to my door. I have been more than patient, but this is absolutely unacceptable. I am requesting an immediate refund to the original payment method. Please do not delay this matter further.

Hello my name is DaZarriah Malloy. I sent my coworker to fire house sub to purchase me a salad because I was busy at work around 10:18 am but she came back with tropical smoothie. When I went over to tropical smoothie to let them know that this was the wrong purchase I was told by the manager disrespectfully that I couldn’t receive my money back but she would take the food back. She told me that “ I’m not getting any money back but I will take the food and to leave the establishment before she do something to me”. I was very scared for my life and she also told that “ I’m not getting a refund so get the f out” I felt very threatened!

Ordered a smoothie online to be delivered. They apparently ran out of the smoothie I ordered, but charged me anyway and refused to refund me. Not happy at all. Did not even offer a free smoothie next time I go in. The manager refused to help me. I will no longer be going to this restaurant. There is no way on the app to dispute the charge. This is the Tropical Smoothie on Highland Rd in Waterford, MI.

Their app doesn’t allow you to redeem your point if you are getting delivery even though it states on the app to redeem but it doesn’t offer a number with the bar code!!!! They have you running around like a rat on a wheel with their ineffective app!! It’s aggravating at BEST!!! I removed the app from my phone I’m so infuriated with this substandard business. HORRIBLE 🤯