Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

I ordered one of the new Tropiboba Bowls, the berry one specifically, and I don’t know how tropiboba sounds like very berry açaí, but after I waited for 5 minutes to get my order, I saw there was no bowl, I asked what happened and Sam P said that I ordered the drink and I must have miss spoken! Unbelievable 1/5 stars, server was annoying and cocky. Will not go back to the Oswego location again!

I would give negative 10 if they had , horrible experience every time i go there, they are short staffed, take 25 mins to deliver ur order , get everything wrong u ordered, they don’t pay attention to what u asked, no professional courtesy, this place i don’t even how they are still operating will never ever go to this place again all 3 times were horrible experience . This is my first review for any store r any online i shopped in my 15 years , that bad this place is.

I used the app and earned rewards. I went to one store to redeem it and they couldn’t get it to work. They said there was nothing they could do. I went to another store a few weeks later, and tried to redeem a different award, and again the same thing happened. The different manager said there was nothing they could do Why have an app when it doesn’t work? I for one won’t be back. And I was a happy customer. It’s sad.

I placed an order for a wrap and smoothie combo Watchung NJ while I was told my order was on its way I received a message stating my order was canceled. I called the manager Jimmy who told me to call him in 1 hour as he was going to call Door Dash to resolve gave him 2 hours called and he did not even know what I was speaking about. I will never purchase from that store again and a regular customer I feel disrespected and customer service is poor. I am going to my bank for a charge back and Jimmy you lost a customer you suck..

I stopped in today for a smoothie and stood waiting for almost 10 minutes while the staff focused exclusively on online orders. They clearly saw me standing there — eye contact was made — but not a single person said a word to me. No "we'll be right with you," no acknowledgment whatsoever. Then two customers walked in after me and were immediately helped while I continued to stand there invisible. When I finally spoke up to let them know I'd been waiting, I was told I needed to go to the register to order. Interesting, because I've been to this location before and was never told that, and other Tropical Smoothie locations have taken my order right at the counter without issue. What should have happened here is simple: tell the customers who came in after me that I was next, take my order, and apologize for the wait. Instead, I was ignored, skipped, and then made to feel like the inconvenience. Basic customer service shouldn't be this hard. I won't be back to this location.

I ordered a chicken quesadilla and only got cheese on it and I paid for the chicken quesadilla

Placed a mobile order that was supposed to be ready around 12:01. Had to wait over 20 minutes PAST when my order was supposed be ready after I was sitting inside, turns out other guests who come in after me and order after me are more important. Also ordered an açaí bowl with no strawberries and blueberrys, but with banana and when I got it there was NO bananas in them at all. But the other thing I got with that was a yogurt with peanut butter and bananas in it with Nutella drizzle. Got the bananas in that though, but no Nutella drizzle? Come on. And on Valentine’s Day? Are we serious….it wasn’t even that busy. And people who ordered after me got their orders before me when I was waiting longer than them already….? The wait time on top of not getting my bananas on my bowl and Nutella drizzle on my yogurt bowl is really what takes the cake for me. So now I’m eating an açaí bowl with just grahams and peanut butter….do better

had a really disappointing experience working here. I was fired today for taking a break, which says a lot about how employees are treated. There was no understanding, no real conversation—just immediate termination. The environment felt unsupportive and stressful, and clearly basic human needs aren’t respected. If this is how staff is handled, I can’t imagine this place being well-run behind the scenes. Definitely would not recommend supporting a business that treats workers this way. Do not work here, when the new owner came in they were quick to hire people they know and fire the workers who have been working there before them