Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

Hello, I visited the Tropical Smoothie Café on 23 Mile Road in Shelby Township today, 9/9, and unfortunately, I was very disappointed with my experience. First, I want to mention that Olivia took my order, and she was extremely sweet, friendly, and helpful. I truly appreciated her customer service. However, the employee preparing the food gave my order to another customer. Does your location put customers’ names on their orders? If so, shouldn’t the employee be calling out the customer’s name before handing over the food? I was very uncomfortable knowing that another customer had handled my food before it was given to me. I was also given a rotten banana. I honestly don’t understand how a banana in that condition could be given to a customer. There was also no salsa included with my quesadilla, even though it was part of my order. This is now my second negative encounter with the same employee, and unfortunately, it has gotten to the point where I will drive out of my way to visit another Tropical Smoothie location rather than return to this one. I wanted to bring this to your attention because I normally expect better from Tropical Smoothie Café, and these are issues that I feel should be addressed with the staff at this location. Thank you for taking the time to read my concerns. I would appreciate knowing how this will be addressed. Thank you

The food was horrible 🤮

Horrible service and customer service doesn't care! Wast of time if you reply to them wanting info.

I did an online order, received the email receipt w/ confirmation of payment. When I showed up at the Livonia MI Location they had no record of my order. I showed the manager my email receipt w/ payment verification and she ubruptly informed me that they did NOT have my order and she would not make it for free even w/ my email receipt and I could pay for another order and figure out how to get my money back on my online order....for $17.xx dollars...she offered no other resolution and I would have made sure they got paid if there was a glitch in the payment because I order there often....I thought her response was rather rude and deffinately did not have any customer service vibes...I won't be ordering from that location again because of her.

I frequently order from there and have grown to like them. However, today, I ordered and they were out of blueberry’s which was no issue, I order a different drink. When my food arrived, the drinks had no caps, were covered in plastic wrap, and melted.

False advertising and misleading ingredients. You think you're getting a fruit and vegetable smoothie? Wrong. They dump a bunch of turbinado (sugar) and who knows what else in it.

They got all of our orders wrong when we said it completely clear and she wrote it down and still messed it up do not go to the one near pompano citi centre

Never EVER give me my change back. genuinely shorted me for a dollar today. i gave $20.57 for a purchase of 6.57 and she gave me 13. every time i make a purchase they keep the change. customer service is absolutely horrible everyone is so monotone. do not recommend.