Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

I placed an online order. I ordered 2 quesadillas and a smoothie. Upon picking up at arrival time, the quesadilla machine was done. I went to the pick up area for my order, did not see it so I waited. Nobody else was in there. 1 staff member looked at me, and ignored me. The other was in the back also ignoring me. I then walked to the register, said excuse me, but was still ignored. The employee then walked past me, and sat down at a table behind him with some other person, im assuming a friend. I have never been treated so poorly by someone, let alone someone working in the service industry where I paid to have food prepared and picked up. Both employees working need to be fired. It was very disrespectful.

This company does not have a sanitation schedule. I ordered online and gave them twenty minutes to get prepare. I get there, the bathroom door was blocked by trash cans, the trash cans were full and the employees were in the back having a grand time. When I recognized my smoothie I picked it up and had to wait an additional 15 minutes to be acknowledged. When the clerk asked me what I ordered, I informed her she had half the order because she made the smoothie. She proceeded to make my chicken wrap 40 minutes after the order-- I declined because there were two customers in the store, and one arrived after my arrival. With the attitude, I wasn't comfortable with my food being prepared by someone who acted like it was a privilege for her to serve me a sandwich that I paid for. When I called corporate it went from bad to worse. I think these people just take money unauthorized for cash flow! Never again!

My issue is not at all with the Cafe but with corporate. I've called corporate now 6 times and left messages. Only once I was called back by someone from corporate who said she was on vacation and very disappointed in her fellow workers for not responding to me. She could do nothing for me. I continued to call and only got the run around. Told I'd "be called back by a supervisor in 2 minutes and when she says 2 minutes it means 2 minutes". Well that was 15 hours ago. The increase in points needed for free smoothies w/out more points given for product is absolutely ridiculous and greedy. I called bc I forgot to scan in Cafe and wanted them to put my points on my account as the owner of the Cafe couldn't do so and my phone wouldn't scan or allow me to enter the code. Still nothing. That's 6 times now I've lost points for either an $8 smoothie or $16 for 2. With the greedy new rules that would have taken me to my free smoothie and I'd be done with them. I called before this ridiculousness to complain about the points, asking them to give more points for money spent but never a call back. I'll continue to leave these well-deserved awful reviews of tropical smoothie wherever I can and continue to inform anyone and everyone I know about their new greedy policy. Greedy corporations like this are absolutely disgusting! The CEO is a millionaire but can't give whats rightfully owed to the people who make his lux life possible. I have half a mind to start a boycott! If not for the customers, they wouldn't even be able to remain in business. I'll continue to call until I receive what I know I rightfully deserve - my points - and let them now how pathetic I think they are while I'm at it. Simply don't offer free anything ever to begin with if this was the end goal. So sad and pathetic!

Ordered from the Lawrenceville GA location at 650 and my order was supposed to be ready at 712. I arrived at 720 and only the smoothie was ready. The young man was very polite and looked to be the ONLY person really workin. After an additional 8 minutes of waiting I requested a refund and the "fake manager/ shift Manager had a MAJOR ATTITUDE PROBLEM once I requested a REFUND! I'LL NEVER ORDER FROM THEM AGAIN!

Staff member, Jess, is extremely rude and confrontational to her own detriment. Made a complaint and have yet to hear from the manager or the owner. No worries though, most people don’t consider Tropical Smoothies REAL smoothies anyway. They NEVER have to worry about me spending my money in ANY location EVER AGAIN. I will also, in my spare time, make an effort to write reviews on every platform possible. It will be enjoyable : )

Bad service too hot rude employees

They have magically put me into their email promotion database. I have never been to one of their cafe's, or even live in the USA. The unsubscribe link in their emails does not work (it's just link coloured text, no actual hyperlink), and their contact customer service link also does not work - it gives an 'invalid authorization key' error...I assume because I am outside USA borders (?).