Tropical Smoothie CaféReviews of tropicalsmoothiecafe.com

Worst experiences ever. I went to the tropical smoothie on Bay Rd in Saginaw, Mi and ordered an Avocaldo smoothie without turbinado, and I was given a Detox Island Green with extra ginger and whey powder. Seeing as it was green, I didn't think to check the receipt and ended up drinking it. By the time I got home, my mouth and throat was burning so bad that I decided to look over the receipt and noticed the mistake. By the next day, I was extremely ill with what I'm assuming was detox symptoms from all the extra ginger in the drink. Still feeling unwell typing this. Not a satisfied customer by any means.

This was the Burlington, NC location. I should first state I have difficulty walking and risk falling. I have always been able to order online and get at drive thru. This time I was told you have to come in. I explained I was handicapped. Again told you have to come in. I asked if it could be brought out. Told you have to come in. I said if I fall it will be your fault. Someone brought it out but very obviously broke the edible straw. Poor service and rude attitude

This visit marked the end of our patronage at any Tropical Smoothie Cafe. Despite being regulars, our experience at the Boynton Beach location was disappointing. After waiting for service for 2 minutes, we were finally attended to, but our simple order seemed to baffle the staff. Even though we had enough points for a complimentary smoothie, they claimed their system wasn't updated and refused to honor it. Despite showing proof, they were uncooperative. This recurring issue of blaming the system rather than addressing the problem was frustrating. To make matters worse, one employee became hostile and yelled at us to leave. Recording the incident, we were shocked by their lack of professionalism. Whatever happened to "the customer is always right"? It's clear there's a need for better employee training and customer care. Unfortunately, this experience has led us to take our business elsewhere, where competition is abundant.

HOW AWFUL! Last Tuesday I visited the Cedar City Tropical Smoothie to try the new TROPIC BOWL. After being told they were still frozen on Monday and could not order one I finally got to try it on Tuesday 1-30-24. AWFUL!!! I purchased the OATMEAL BOWL. All the bananas were brown and the blueberries were mushy. They must be totally frozen. YUCK for $10. GO TO JAMBA! They have great bowls that are FRESHLY MADE FOR YOU!

Absolutely awful. It’s twice now we have come to this store and they weren’t able to make food.

Ordered their detox drink. They added ice to it and watered down where it tasted like NOTHING!

I been waiting for 30 mins for my order which I ordered online. While I was waiting I watched 5 other customers come in after me and place an order and got there food before me. The staff member told me that it was because of the 3 items I ordered was a lot of food. Customers are still coming and placing orders and I'm still waiting for my order that I called in and pre-ordered

Avon, Indiana - Went in to order avocado grilled cheese, just to be informed they no longer sale it. There is nothing else on the menu I like. Sorry, but I will never be back.