JB
Stay away from these scammers
A Repugnant Organization and Their Unethical Business Practices I had reserved 5 tickets, including 4 round-trip tickets, to take my son to college in Tampa, marking a significant and memorable milestone in our family's journey. When I booked this trip just 18 hours before our flight, I received a call informing me that our reservation had been canceled due to the flight being overbooked. They explained that the only available flights would cost an additional $400. Since they already had my money, I had no choice but to pay the extra amount. However, within two hours, they called again to inform me that this new flight was also overbooked, and they arranged another one with different timings and a departure from a different airport, adding the inconvenience of arranging transportation to this new location. To my dismay, just an hour later, they informed me that I couldn’t be accommodated on that flight either, despite their initial assurances. Eventually, they booked me on flights departing from Islip Long Island to Orlando, only to change my return flight while I was in Tampa. The new return route was from Orlando to JFK, which is about 55 miles away from where I had initially arranged parking. As a result, I had to incur an additional $255 for an Uber ride to retrieve my car, for which parking had already been prepaid. Furthermore, I had previously paid a $150 baggage fee for my departing flight to Florida. However, the new alternative flight arranged by their team did not account for this charge in the booking. As a result, I was forced to pay an extra $120 baggage fee to JetBlue. These individuals are deceitful and untrustworthy, and they have no place operating a business. Steer clear of them! Consider this your warning! Indeed, I have filed a report against them with the Better Business Bureau.