Nicholas S.
I happened upon TrippyStore via…
I happened upon TrippyStore via Pinterest. The posters I ordered seemed nice, affordable and the shipping time advertised was pretty similar to Amazon Prime shipping. However the 3 day priority shipping is a sham. There is absolutely no customer service either. It has been 8 days since I placed my order, I've sent two emails asking for tracking information, left one voicemail. And have not heard a single thing from their end; oh and the voice recording that answers the phone for them claims email responses are quicker. But the only thing they are quick to do is take your money and not deliver on what they advertise. To whoever reads this order at your own risk. Since this seems to be the fastest way to get a reply from this company, i would like to add that I requested my order to be cancelled entirely and have yet to see a refund issued or any notice that they have received my email. Like I said previously customer service is virtually nonexistent.
Response from TrippyStore.comAug 15, 2020
Hi Nick, I'm responding to your updated review. You can see the original response below. We attempted to call you again yesterday, 8/14, left you a voicemail and are happy to help. We received your follow-up email on 8/14 and have responded to that today, 8/15. I am sorry for any inconvenience, but as we mentioned previously, the contact policy on our website indicates that we can typically respond to any questions about your order in 1 business day. I am sorry our responses haven't met your expectations and for any inconvenience this caused. You can see the policy on our website using this link: https://trippystore.com/pages/contact-us Per your request, your order has been canceled and your refund is being processed :) You'll receive a separate email expressing this. Feel free to email us at [email protected] or leave us a message at 1-800-320-4083. As stated, we can typically respond within 1 business day. Please let me know if you have any questions at all. Tye - TrippyStore.com ORIGINAL RESPONSE: ---------------------------------- I'm happy to help and let me first say that I'm sorry we didn't meet your expectations. That can certainly be frustrating. I see you first emailed us on 8/10 and we weren't able to respond to you until 8/12, which is longer than the typical 1 business day we mention our website. I am sorry about that. I'm including that original info below for your reference. I'm also going to email you again from [email protected]. I'm splitting your order so the bulk of your posters will ship on 8/17. We will email you a shipping notification as soon as that info is available. I see that the Psychedelic Mona Lisa - Black Light Poster is taking longer to ship than typical and is currently estimated to ship on 8/19. Please let me know if you would like to wait for your item to ship, choose a replacement, or if you would like to remove it from your order and receive a refund. Typically an order ships when all the items are ready and it can take about 5 - 8 business days if an item is in high demand. This is in addition to the amount of time it takes the USPS to deliver your package once it has shipped. A link to our full shipping policy is available on each of our product pages directly above the "add to cart" button and at the bottom of each webpage, including the shopping cart and all three checkout pages. You can see the full policy on our website using this link: https://trippystore.com/policies/shipping-policy Please let me know what you decide or if you have any questions at all. Tye - TrippyStore.com