Tripntravelusa.comReviews of tripntravelusa.com

AUG 1 - I purchased 3 tickets paid for by my husband, however he was not travelling. - I received an email stating that a call back was needed to "verify a few details of the credit card holder" ( see photo attached) - After finally connecting to an agent, before verifying any information regarding the credit card holder, he attempts to get me to pay more for the ticket. He first mentions that one of the children was booked as an adult ( which I advised him is a direct result of his own website which did not allow me to enter her as a child) and he needed to change her to a child ticket and as a result of that edit I need to pay an additional $300. I advised him that it was his own website and that I was fine with how it was issued and would not be changing the ticket. He tried to get me to change the dates of travel, advising me that tickets on jet blue were 1200+ and I was still getting a deal paying the additional funds. etc This agent was VERY rude, the call went on for a bit and then he advised me that I would not qualify for the "super saver fare" as the credit card holder was not travelling. He tried EVERYTHING to get me to pay the additional money and I stood my ground and said no. He ended up threatening to cancel the ticket and told me not to book with their website. Hangs up on me. - Lo and behold I get an email advising me that the ticket/booking was cancelled. - I called back and spoke to a "floor supervisor" by the name of MOSE who provided much better customer service, explained how trip n travel works ( scroll to the end for this detail) and STILL convinced me to pay an additional $70 USD and changed my return from JetBlue to Spirit. He requested verbal and written authorisation from the card holder which we provided, and the funds were charged to the card - Email "confirmation of booking" was sent with ALOT of errors, such as wrong departure city, incorrect names ( previous client), incorrect emails, and screenshots of previous clients bookings with confirmation numbers intended to be passed off as my current booking (unfortunately I did not screenshot this as I took it as a genuine error at the time). The email also requested copies of our passports as well as an US address. Before providing passports etc I sent MULTIPLE emails to have the errors corrected. - Errors were eventually corrected AUG 2 - email sent with passport copies AUG 4 - US address confirmed via email -RETURN leg (Spirit) ticket was issued -Email sent requesting departure flight confirmation AUG 5 - Jet Blue ticketing information with booking reference number issued via email. -Checked in online - received an error the first attempt - second attempt seemed to go through or so I thought - Email requesting review requesting I share my kind words - I opted to wait until completion of the trip AUG 6 - I arrive at the airport (country I live in does not recognise online check ins - you still have to go to a counter to verify your documents) - - I was advised that the ticket was flagged for fraud and rendered invalid and we would not be able to use these tickets. - Sent email to trip N travel - while at the airport - 5:01pm ( 5:55 boarding time 6:30 departure time) - Missed call from Trip N Travel 5:24 -Email Response 05:28pm - "screenshot" of the "confirmed" flight on jet blue (this screenshot did not have any passengers names or flight numbers) - Phone call with agent at 5:59 - agent says he got my email and is aware of the situation and the "entire team is working on it" and something about a technical glitch - as I explained that Jet Blue said they "did not receive the credit card authorisation from the third party booking agent" which is what flagged the ticket as fraud to begin with. MOSE said he would rebook me on the 1:30pm Jet Blue flight for the next day. 7:28pm -11:30pm - I sent an email inquiring about the ticket - -11:42 email was responded to with a copy of our previous emails no new info AUG 7 - I woke up at 4 am - no new booking -sent email advising email did not contain any new information - and inquired about the booking - Jonathan responded and advised me that we will be booked on the 1:30P flight and boarding passes will be issued "soon" - 8:20 email sent with follow up - no answer -10:17 - sent email advised I was going to head to the airport -had no ticket info - no response to email -10:34 - email sent requesting information - Arrived at the airport and was Told there was no new ticket _ between 10;17 and 11:41 38+ calls were made - no answer - spoke to agent at 10:42 - told working on it -Spoke to same agent 11:23 - told working on it - 11:57 - incoming call spoke agent who said they were resolving told them to issue refund - agreed to full refund in writing - then retracted to partial - and then offered new flight on spirit for AUG8 - gaslit into considering fault, due to ticket flag- 10/17 UPDTE CC CHRGE BACK RQST - SUCCESSFUL - not a refund

Stay away from this company. Booked a flight at a good rate for the following week. 2 days before my flight I learned that said flight was still “processing” because I hadn’t received any actual tickets. You don’t see any of there calls or emails because they are filtered as spam accounts and numbers. Nor do they ever answer there phone actually came back as “not available at this time”. Needless to say I had to book a last minute flight which costs me 400 dollars more than what fake rate they offered in the first place. This place sharks people for a good rate then will call them back saying there are changes in the airline and want even more money. I recommend Priceline, Expedia, etc. you won’t have these issues. If the rate is too good to be true, it is.

I booked through them and they refused to provide me with my ticket info until I paid an extra $100 for baggage. I went to the airport to confirm my flight and pay for the baggage there and they told me that no tickets existed and that it was fraud. I advised the agent Allan Stewart with a heavy Indian accent of the issue and he started to yell and ask why I went to the airport. I want my money back!! THIS WEBSITE IS FRAUD!!! DO NOT USE!!!!! HE STOLE ALL MY MONEY AND IF YOU CANCEL THROUGH HIM HE TAKES YOUR TRAVEL CREDIT AND BOOKS OTHER FRAUDULENT FLIGHTS!!!! If I could offer 0 stars I would. Customer service was crappy too.

This is what happened to me. I'm writing it down the order of events. 1. I booked a ticket and they gave me confirmation number. 2. 2 weeks later they reached out to me and told me that the ticket issued was an error The price is actually double. They offered me a different ticket for the original price which was confirmed and I received a new confirmation number. 3. Today I get a phone call that The replacement ticket will only be issued if I add money. The original ticket was a month in advance for $99 now they want more than $500 per ticket.

I booked a ticket and I wanted to change my return date, I couldn't reach anyone by phone. I had to send an email, hours after,someone responded letting me know that they will let someone contact me. No one did until after I sent the other message. I told them what I wanted to do and they said it's a special that was running and I have to pay over a hundred dollars to change it .they changed the ticket booking me through a different airport and I'm still waiting for my confirmation and my ticket.

Mal muy mal de verdad al llegar al aeropuerto el día del vuelo resultó que el pago del vuelo fue reportado por la persona que pagó y y tuve que volver a pagar los tickets de mi propio bolsillo. Por favor quedaron en regresar el dinero y hasta el día de hoy no ha sucedido. Agradezco su pronto y grata respuesta. Buenos días

Too Good to be True! Booked a flight to Miami from Jfk. I get a confirmation number after i pay. Then hours later here comes a phone call. Agent on the phone is telling me my flight time has been canceled and i must choose a earlier flight I tell the agent to CANCEL. I'm ignored he goes on to tell me about other flights that will cost more money. I continue to tell him to cancel I'm no longer interested and believe this company is a scam. He starts screaming..... Scam.... Scan them hangs up. Book directly from the airline or trusted company like expedia or orbitz.

SCAM! trying to steal card information to keep on file, and then pressure you into accepting fees higher than what you originally intended on paying. Baiting customers with cheap prices disguised as a typical trusted way to find cheap flights. Lied about removing my card information, and provided no way for you to do so yourself. Immediately cancelled my card.