Alejandro H.
Holding funds and ignoring KYC verification (Ticket #112891)
Terrible customer support. My crypto withdrawals from G2G were blocked. I was asked to complete KYC, and I successfully submitted my passport over two weeks ago through their secure link (Ticket #112891). Since then, I have been completely ghosted. No replies to my emails, and my account remains restricted. It is unacceptable to hold funds and ignore verified users. Please resolve this immediately.
Response from Triple-AJun 26, 2026
Hi Alejandro, Thank you for your feedback. We would like to inform you that, as of June 11th, our team had completed the review process and the matter was resolved. You should have been able to resume transacting seamlessly from that date. We appreciate your patience and understanding throughout the process. If you continue to experience any issues, please contact our support team so we can assist you further. Thanks, Triple-A Team




