TripCityReviews of tripcity.com

Horrible company! Stay away. I’ve rented from here 3 times and each time the owner of the vehicle purposely waits days to say that you returned the vehicle to rack up extra fees. On the flip side customer service is horrible and once you get a refund most of the time you aren’t receiving the full amount even if you’ve never received the vehicle

These guys are probably some kind of test market pseudo-biz that doesn't really have a ready for prime-time product. First of all, there's a ridiculously outrageous "transaction fee" - a total farce. To book a used car (which may be 15 years old) , you have to pay for the "transaction" first - which makes the deal twice as expensive as a brand new vehicle from Hertz, Avis or any other company. So.. Who in their right mind is going to do business with these guys? Answer.. Nobody.. The entire program is obviously a setup - which is scary. What do they really want.. credit card numbers, marketing data, your email address to sell? Who knows? But it's pretty obvious they're not really interested in renting cars. My humble advice: Avoid

Would rate a -100000 if I could! I booked a rental at 1:30pm to pickup at 3:00 pm. Once 3:00 gets here, the owner calls saying the car is not ready and needs to be cleaned. He said it would be 4:00-5:00 when it’s ready. This was extremely inconvenient for me as I was currently in route to pickup the vehicle and had planned my day to pickup at 3:00. He did not call until 6:00 pm saying the car was ready. By then, I no longer had a ride available to take me, so I told him I would uber to him. But being that it was heavy Atlanta traffic, I gave it about 20 mins to let prices traffic surcharge prices go down some. He then called back rushing me now and said he had to leave out and go to douglasville to handle something. I told him to go ahead and handle his business and call me when he’s back. He then texts me at 7:30 pm saying he was on his way back. I told him I was getting in an uber now and I was on my way and my arrival time. The uber had me about 5 mins behind due to it being a shared ride and we had to pick the other passenger up too. 5 mins later I pull up to the location, and as I am pulling in, the owner cancels my rental. I see him in person to ask him why did he cancel me when I told him I was on the way. He said he didn’t have time to wait and had other things to do. That was EXTREMELY rude and unfair because I waited on him HOURS to get the car ready. First of all, do not post a car as available when it is in fact not available. Secondly, he should try the lockbox Bluetooth remote system where we both can unlock it from our phones if he is so “busy”. Third, by him cancelling my rental request, I have to wait 5-10 BUSINESS days on a refund! That is ridiculous! I was planning on rebooking another car but after talking with Diego in customer support, I refuse. He literally was rude, cut me off in the middle of my sentence to ask “is there anything else I can help you with?”, as if I wasn’t currently stating what he could help me with! That’s inconvenient to your customers to withhold their funds because you have unprofessional owners on the platform that post cars as avail when they are in fact NOT! I will never ever ever ever give this company another dime of my money and beware of certain owners who are unprofessional. Horrible experience!

Horrible. Plays the middle man for shady businesses in Orlando, steals your money and refuses to refund you once they screw you over with a lemon rental. Hangs up in their customers faces and acts like they’re always on lunch. Unprofessional asf needs to be shut down. They have fake ass reviews all up and down their page so here’s a real one.