Trinity MedsReviews of trinitymeds.com

Absolute scam of a company with predatory policies and total indifference toward their clients. Avoid Trinity Meds at all costs! I had active subscriptions for both GLP-1 and NAD+. On the exact day I was auto-charged for NAD+, I called customer service immediately to stop the shipment—I still had plenty left, and frankly, the product felt ineffective anyway—and asked for a refund. The representative casually told me they could cancel the shipment so nothing would be sent, but refused to give me my money back due to "company policy." I then asked if that charge could at least be applied as a credit toward my ongoing GLP-1 subscription instead. Once again, I was hit with a flat "No." So Trinity Meds is completely fine taking your money, sending you absolutely nothing, and offering zero credit. That is outright theft. When I told the rep to cancel every single one of my subscriptions because I refuse to support a business with such manipulative, dishonest practices, she didn't even care. She made zero effort to resolve the issue or retain me as a customer—just a cold, indifferent "Okay." Beyond their atrocious customer service, their entire operation is wildly incompetent. When I first ordered GLP-1, I had to call them at least five times just to get my initial package shipped. They were missing information on their end and didn't even bother reaching out to clarify it; they just let my order sit in limbo. To top it off, their GLP-1 is noticeably less effective than what I have received from other reputable providers, and the NAD+ was completely useless. Trinity Meds relies on subscription traps, terrible communication, and weak products. If you get hit with an auto-charge or need help, they will happily steal your cash and tell you tough luck. Do yourself a favor and find a legitimate provider that actually respects its clients.

I didnt order meds for this month and my money was taken by Trinity Meds. I was giving myself a break. I didnt do a check in or anything. I need a refund ASAP. The number on line is a fraud number. I am so angry.

Absolutely worst service and meds don’t work. They respond frequently with “we hear you” but don’t actually listen or care. It’s always “we’ve escalated your request, or we’ve sent a response to you” when nothing exists on your texts or emails even when you check spam. Their med has done zero for me after losing weight on a previous company’s med. I’ve asked for a refund but only received more lip service thus far. Finally got refund for remaining months but wasted three months and a lot of $$ on them.

...and only giving one star to be able to post the review. Trinity Meds is a TOTAL ZERO. When you complete intake (right) and can't schedule a 10 minute call with a doctor for one month, that's deliberate. It isn't because they are SO popular the books are full. They delay the first consult for 30 days, then AFTER the consult, immediately place a 2nd charge to your "subscription" when you haven't even received the first medication order. I needed to cancel the subscription due to an unexpected health challenge; requested no additional medication be sent and a refund for the shipment that would NOT be filled. They RUSHED a second medication shipment EVEN AFTER they were notified the cancellation was due to a health issue!!!!!! FRAUDULENT and misleading practices. STAY AWAY!!!!!

I would give them a zero if I could- they responded to my previous review saying my medication has been ordered. But now have rec email about a delay in processing my order over and over. They have told me I cannot receive a refund due to their policy. Management will not call back. Avoid this service!!

My husband and I both ordered tirzepatide, but the company failed to deliver our orders. We contacted them to cancel and requested refunds since we never received the medication, but they refused to issue refunds. We have since disputed the charges with our credit cards. The entire experience has felt extremely shady. After my call, I tried to leave a review through their automated system, but the representative put me on hold until the review system timed out, so I never got the opportunity to leave feedback. To make matters worse, when my husband originally signed up, they changed his prescription to a lower dose. Between the delivery issues, refusal to refund us for medication we didn't receive, the problems leaving feedback, and the prescription change, we have completely lost confidence in this company. I would not recommend them based on our experience. Update reply: The second order was supposed to ship out on Sept 18. It’s now Sept 28. They claim they can’t cancel the order even though it hasn’t shipped yet. I get an email daily apologizing for the delay. And I reply saying cancel everyday. They won’t cancel. It’s shady.

I first saw Trinity Meds on Facebook about a month before I ever submitted anything. I waited and thought about it while I compared rates with other weight-loss medication companies. This one looked like the lowest price, and that is what made me decide. I did not look at the reviews first because I did not think I would have to. I thought I could trust what I saw on Facebook. I no longer trust Facebook for anything. On September 9, 2026, I submitted an inquiry for one medication for three months. Within three hours I read the reviews, got alarmed, and called to cancel. On that first call I was told I did not have an appointment or an account. Then the representative suddenly “found” an account and said billing would have to cancel it. They never confirmed the cancellation. About 30 minutes after I canceled, I got an email from Nicole Preston. It did not confirm that my account was canceled or that I would not be charged. It asked why I wanted to cancel. She never responded again to confirm it was canceled and that I would not be billed. On September 10 I had no orders. On September 16 I reached back out because a different medication I never asked for was now on my profile at double the price. On September 18 I called again. I told them I had already canceled and that the wrong, higher-priced medication was on my profile. The representative said they could not cancel my account unless they placed a new order. They canceled the wrong, higher-priced order and then put in a new order for the original medication I had inquired about. I never had an appointment. I never saw a doctor. It took two weeks and several days of going back and forth with Trinity Meds before they told me they were going to charge me no matter what. Their terms say that once you place an order, they will not give your money back whether you received anything or not. I had to go through Affirm, my creditor, and take screenshots of every screen, order, and message to get the charge canceled. Affirm got the company to cancel it. I am not being billed. Getting there was a fight. If you already submitted an inquiry or payment information: take screenshots of everything. Write down every person you spoke to and the date and time. That is what kept me from being charged. Do not assume a phone cancel request actually closed the account.

STAY AWAY! My refill took weeks to arrive after being promised it had been approved and was shipping out. 10 days out they said a doctor still hadn't approved and the next available visit was in 3 weeks! As if that wasn't bad enough, a call agent said she couldn't cancel my subscription via a phone call even though the website says you can. I then canceled my subscription in writing and requested confirmation of that cancelation two more times. Each time ignored. Meanwhile, reminders about refills and provider visits and charges on my "subscription" kept coming in. Terrible.