Trinity MedsReviews of trinitymeds.com

It seems the company is very fragmented. Their patient care is the same help desk that is outsourced by several of these GLP 1 brokers and there is virtually no communication or communication issues between them and the their help desk in the Philippines. There are also language barriers where someone misunderstood that I was not going to be home to that I changed my address. I received my first installment of my three month plan on August 15,2026. I was going away on Sept 8th overseas. I called on Sept 4 as I thought I should let them know as I had almost 2 weeks prior to my next delivery. Their patient support assured me that the order would not be shipped until I called upon my return. I started receiving emails and texts the next day stating my order was being sent to the pharmacy and should be delivered within 2-3 business days. I called back and the reassured me that those were just automated form emails and that my order won't be shipped until I returned. I even called Boothwyn Pharmacy in PA where the meds were coming from, and they said they did not have the order yet and it should not be an issue. On September 24th at 11pm I returned and there was a box on my porch that had been sitting there in the heat since September 9. The first rep I spoke to said they would replace it but I had to pay $149.00. They lied to me by saying that the meds were already at the Pharmacy when I initially called. If I knew the meds were being delivered I would have had a neighbour put it in his fridge. Now I have been going back and forth with them and they say they are going to escalate it but I get nothing. This treatment has been interrupted now for over two weeks and this company has NO BUSINESS dispensing medicines. I cannot get a replacement for a mistake they made or a refund.

I PLACED A 3 MONTH ORDER FOR TIRZEPATIDE THROUGH TRINITY MEDS AND THEN CHANGED MY MIND WITHIN ONE HOUR, CALLED TO CANCEL MY ORDER AND THEY REFUSED TO REFUND MY MONEY ($432). THEY SAID THAT IS THEIR COMPANY POLICY!! THIS ORDER COULD NOT POSSIBLY HAVE GONE THROUGH YET SO DO NOT UNDERSTAND WHY IT COULD NOT BE CANCELLED WITH FULL REFUND!! CUSTOMER SERVICE TOLD ME THAT I WOULD HAVE TO CALL BACK IN 3 MONTHS TO CANCEL. SINCE I DID NOT TRUST THAT THEY WOULDN'T CHARGE ME AGAIN I CHOSE TO CANCEL WITHOUT A REFUND AND WILL NOT RECEIVE ANY PRODUCT FROM THEM. THIS IS TOTALLY RIDICULOUS AND A TERRIBLE COMPANY POLICY. DO NOT TRUST THIS COMPANY WITH YOUR MONEY!! I WISH I HAD READ THE REVIEWS BEFORE ORDERING FROM THIS COMPANY. BEWARE!!

I am starting a class action lawsuit against trinity please contact me to join don't continue to let this company take of you or anyone else lets stop this dishonest company

If I could give zero stars, I would. I am beyond pissed at the way this company handles its customers. Their communication is an absolute joke. I have repeatedly provided dates and times when I am available for a call, only to have those dates pass with no one contacting me. Then I get another message asking me for the exact same information all over again. Meanwhile, they seem to have absolutely no problem charging my card on time. I have given them multiple opportunities to simply pick up the phone and resolve the issue. I even provided huge availability windows — basically entire days — and somehow getting a return call is still too much to ask. The entire process has been nothing but running in circles: provide availability, hear nothing, dates pass, get asked for availability again, repeat. It is infuriating. I initially hoped the negative reviews and BBB rating I saw were exaggerated. Unfortunately, my experience has shown me exactly why they exist. If you are considering using this company, read the reviews first. A company handling people’s medication and charging their credit cards should be capable of basic communication and customer service. This company has failed miserably at both. Apparently responding to a customer is optional, but they DO NOT MISS or DELAY charging your card, they even send texts LOL

They suck! Took my money without visiting the dr - promised me a refund - of course I never got it! Called them back to check on it and was told a whole new fake ass story. Claimed that my reason for refund was invalid and I won’t be getting it. CANCELLED IMMEDIATELY. ai don’t advise anyone to use such a misleading company.

Money was immediately deducted from my bank account. A clinician never called me. Trinity Meds missed 3 scheduled appointments. They finally sent me Semaglutide without s phone call or telecom. I ordered the same weight loss Semaglutide as a family member purchased. I did not receive the same medication. The color is different. Not sure if the medication is Semaglutide. Will never order from Trinity Meds again!!

I'm very concerned, I placed an order last week and I just keep receiving the same emails over and over asking for the same things, like they're not reading my messages. At this point I'm convinced that this is not going to work. I need to cancel and it's not letting me either. I can't believe this.

Terrible company. Do not give them any of your money. First order came and it was warm. So pretty much it was useless. Also was a lower dosage than I was taking previously from another company. They didn’t send my second order out until 4 weeks after I ran out of shots. Second order came and again was warm. Useless again. I asked for a refund for the second order but they told me they don’t give refunds. If I could give this company negative stars I would. Trinity meds is a scam and I can’t wait for them to go out of business. Anyone want to start a class action lawsuit let me know.