Trinity MedsReviews of trinitymeds.com

No customer service at all.

I contacted them over 14 days ago and told them what my dosage was which was 11.2 they took my money off the bat it’s been over 14 days. I’ve not received anything just a bunch of emails that I get once every 24 hours that’s how long it takes them to respond and now they want me to start back at two point milligrams because I have waited over two weeks on them. This is not acceptable and I will be getting a refund. These people are a joke. First of all if they don’t have a customer service phone number there’s a problem number one. Second 24 hours for them to respond to an email problem number two. and then their price of $99 is a lie. It’s 149.

Do not do not order from this company. As everyone else has already stated there is no customer support you get AI generated responses. You can never log into the portal they keep saying they sent you an email with a way to verify your password however, no email was ever provided. The medication was sent to the wrong address. It was received. Finally hot. Cold packs were defrosted. Sent multiple attempts to contact customer service to get this rectified to which I received AI generated emails assuring May someone was on it of course they were not. I also sent an email letting them know that the medication that they sent was short. After 24 years in nursing, I know how to draw up medication the vile contained enough medicine for one week and 3 cc for a second week that is it when I tried to contact somebody about that as well. Let’s forget the fact that it was hot and can’t be used, but that it was not the correct dose for four weeks of medication and don’t even get started with me with am I sure that the concentration was not different because compounded medication is different. Oh that’s bullshit. Yes, I know how to read a needle and draw up medication. I finally use the phone number that was provided by one of the persons here to get in touch with customer service. I told them that I had been going back-and-forth via email and getting AI responses and it was not acceptable considering they’ve already been paid I receive medication that was hot and I also receive medication that was short. She gave me some bull crap apology. Wanted to know why I wanted to cancel my subscription when I told her all of the above things I said I wanted a refund they can have the medicine back. It’s hot. I can’t use it anyway she assured me that that was not possible and once the medicine is sent, I will not be receiving a refund so do not buy here before warned. And as others have stated the response time seem like they’re out of the country..

BEWARE. Poor service. I seen the ad on social media and the price got me that it do not go up after first mth. The questions were similar to another platform im on that went up after the first mth. But trinity didn’t ask for my id and more details after purchase. The dosage didn’t seem right when i told them I already been on it for a month and need to up dosage for second month, but when I look at my chart from the previous company it didn’t match up and would had me taken way more for the next month then what my previous provider listed out a plan for six months. You will never be able to log into your account. The website will ask you to sign up for an account with your email confirmation after purchase. You will never get the email confirmation to sign up for the account to view What’s going on. I requested it numerous times over a few days and even did a forgot password and it never work. I started to get more suspicious. I sent email since it is the only way to talk to them asking do they have a IT guy to fix the login issue and the respond email said i need to search spam like i didn’t already think of that. After that they never responded again so i got to searching more about company and found these reviews with same problem. I called the number someone posted and canceled my order i didn’t like there tactics with the dosage amount way more then my first doctor recommended. Im mean i want to los weight fast but i dont want to get sick in the process. They will say they are going to send a cancellation confirmation email of refund but they did not send it. I cancelled yesterday and they still have not responded but to my email today about my cancellation and refund.also when you call the number they don’t say the name of company you really don’t know who they are. Im still waiting for my refund!

No communication with these people shipping to a wrong address. As soon as I found out started messaging no response

I would not recommend Trinity meds at all. They do not respond. There’s not a live person to speak to. I’ve sent several emails with no response from them. I canceled my order.

If I could give 0 stars or less I would. I do NOT recommend trinitymeds. In several texts with rep Emma, asked about additives, advised I do not tolerate B12 and do not want any B vitamins added to tirz. I had a severe histamine reaction to B12 in a prior med so this was a serious concern. I reiterated several times I do not want any B vitamins. Emma gave me an added discount ($346 for 3mo plan - $115/mo) and assured me once approved the provider would go over additive options. That did not happen. After adding my payment info I was promptly charged. An approval email quickly followed stating I would receive tirz with B6 (the synthetic version - pyridoxine - even worse!). I sent another text to Emma again mentioning the B vitamins issue. Also responded to the approval email from 'support.' They advised they would look at other additives. They didn't. Instead, despite several messages, they sent the order to Evoluciona Pharmacy which immediately shipped the order containing Tirz with B6 (pyridoxine). They also did not ask for proof or what dose I'm currently on. They sent a 3mo starter pack in tiny vials (think smallest sized peptide vial). I've been on 7.5 and they sent 2.5/5.0/7.5 with the B6 - that I did not want and cannot safely take. That's why the price is so low - it's the starting doses. The lack of attention and concern for my health and safety is alarming. I warned this would cause a histamine reaction, or worse. They ignored my messages. Also, and this is another red flag, they did not require uploading my ID to verify my age or identity. This is just a money grab. This provider completely disregarded a serious health concern and sent meds that could possibly cause anaphylaxis. They simply do not care. Buyer beware. I advise to look elsewhere as this provider has zero safeguards in place nor listens to customers. And they will stop communicating. I asked for their legal dept to call me and now they're ghosting me. This company is reckless and negligent. Avoid!

They charge fees that they don’t communicate upfront, never provide access to the online portal, emails are clearly AI and have many errors in them, they don’t respond during US business hours, and cannot tell you hat pharmacy they use. Prescriptions are placed before any agreements are made on what it’s compounded with. Terrible company that is a scam.