Trinity MedsReviews of trinitymeds.com

Do not use! Their patient portal is awful and has no information. It shows a date of "Starting 8/10/26..." when I did not join until September. I had no idea medication was coming and it sat on the porch for days!! Good news, they dont send all the medication at once but I will see how they rectify-if at all- this situation!

I should have read these reviews first. I ordered 15 days ago and still no orders just excuses. The dosage they stated I would get was also going to be way less than what I’ve been on. They should be transparent how long it takes to get the first order. I think I will just cancel as there are decent companies out there who value customers

So far I have had a terrible experience with this company. I was charged my initial month everything was fine, got my medication. Here comes month two, I received an email asking me if I wanted to charge my card early and have the medication sent two days sooner, of course I said yes. I paid my subscription fee and got my medication, trinity meds since then has tried to take a 2nd monthly payment, I emailed them told them they already received my payment showed them proof and yet they still claim my payment is overdue and that I owe them for my 2nd month. I'm half way through month 2 and I'm dreading what month 3 will bring. I refuse to make double payments on a subscription where I only authorized 1 monthly payment. This is fraud !!! They argued with me and told me their records don't reflect what my BANK clearly shows, what their OWN portal shows. It is fraudulent activity to take more money for a subscription that was someone authorizes. And yet I am still receiving emails telling me they're trying to charge me and can't and that I need to update my payment method. I will NOT.

DO NOT DO IT!!!! If you're seeing mixed reviews and wondering whether to give Trinity Meds a try, save yourself the time, money, and headaches. Learn from my mistake! I switched from Trimi to Trinity Meds to save a few dollars a month on Tirzepatide, and I regretted it almost immediately. With Trimi, I received doctor approval the same day and my medication the following afternoon. Trinity took two days just to approve my prescription, and afterward, I had virtually no visibility into my order status. When I contacted support because I was going out of town, I received automated responses, was redirected to my dashboard (which showed no updates), and was eventually given a phone number to call. The person who had been so eager to make the sale was suddenly of little help once my payment went through. After multiple delays, I paid FedEx to adjust my delivery date because I live in Texas and didn't want my medication sitting outside in the summer heat while I was gone. Despite my efforts, my medication arrived with a melted ice pack and a warm vial. I immediately refrigerated it but contacted Trinity because I wasn't comfortable using medication that had arrived under those conditions. I requested a refund and even offered to return the medication. They refused a refund and offered a replacement instead. I agreed, and they said they would escalate the request. Nearly two months later, I still haven't received the replacement. I called again to cancel my account because I refused to continue doing business with them. Yet, about 10 days before my subscription was due to expire, I received an email warning me that my card would be charged for renewal. I had to call AGAIN to confirm cancellation and request written confirmation. By then, I had already switched back to Trimi and received my medication. Since Trinity never provided a refund or replacement, I filed a dispute with my bank, which is still ongoing. Trimi provides a clear customer portal and responsive support from both its customer service team and doctors. My experience with Trinity was the complete opposite. The bottom line: Poor communication, delivery delays, medication arriving warm, no refund, no replacement, and uncertainty about whether my account was actually canceled. When you're relying on a medication that needs to arrive on time, dependable service matters. Saving a few dollars wasn't worth this nightmare. Please learn from my experience and think twice before ordering from Trinity Meds.

I ordered a 3 month supply keep getting the same response a couple more days yet to even receive the first order!! I have not signed no contract stating I can not cancel my order! I have NEVER HAD SO MUCH TERRIBLE SERVICE! If you can’t fulfill orders don’t take people money!!!

If I could give 0 stars I would. First shipment took over a month to arrive, then they did not read my intake forms properly and prescribed the WRONG dose?!!! Seems like a hack doctor. Worried about their medical credentials to be honest. The first shipment was supposed to last 3 months, only lasted 2. Now having trouble getting the second shipment with the correct dose so it actually lasts the amount of time I paid for. Will be going elsewhere as soon as this headache is over.

I ordered my GLP-1 medication through this company while I was dealing with an insurance issue. Once the insurance was resolved, I called customer support, asked them to cancel my prescription, and told them I would not need any more shipments. This morning I woke up to a $149 charge for another month of medication. When I called, the representative told me the person I spoke with earlier never cancelled my prescription. He apologized, but said they have a no-refund policy. So they are keeping my money for a prescription they will not even send. I would give zero stars if I could. Their mistake cost me $149, and they refused to make it right. Avoid this company unless you want to lose money to poor customer service and a refund policy that protects only them.

Took my money, sent medication one month and then never again. Awful customer service