Trinity MedsReviews of trinitymeds.com

Response from Trinity MedsAug 17, 2026

Evelyn, we understand why you find the billing and subscription process frustrating, and we’ve since made improvements to provide greater clarity around how our treatment plans work. Our plans are structured on a monthly basis so the next shipment can be adjusted as needed based on changes in dosage, while also allowing us to prioritize the safety of our customers. We’ve also expanded our customer support options so our team is more accessible when questions or concerns come up. Please call us at +1 253-650-6969 or email [email protected] so we can assist you directly and work to make this right. Thank you for sharing your feedback with us.

Response from Trinity MedsAug 17, 2026

Hi there, we’re sorry to hear you feel this way. We take concerns like these seriously and are always working to make our patients’ experience as clear, supportive, and transparent as possible. Our team is committed to being available when questions or concerns come up, and we’d appreciate the opportunity to better understand your experience. Please give us a call at 253-650-6969 or email [email protected] so we can assist you directly. Thank you for sharing your feedback.

Response from Trinity MedsAug 17, 2026

Hi there Joyce, we’re sorry your medication arrived warm! Your safety & satisfaction are our priority, and we’ve been working diligently with our shipping partners to improve how medications are handled throughout delivery and address issues we’ve identified along the way. If you’re unhappy with your experience or would like us to look into your shipment, please call us at 253-650-6969 or email [email protected]. We’d appreciate the opportunity to help and understand your concerns, and thank you for bringing this to our attention.

Response from Trinity MedsAug 17, 2026

Helpful feedback, thank you. We’ve definitely identified communication and support as areas that needed improvement as we’ve grown, and they’ve been a top priority for us. We now have a designated support number at 253-650-6969 in addition to [email protected]. If you’re still waiting on your order, please give us a call. We’d love to get your name, look into the shipment issue, and see where things stand. We can also make sure you’re properly opted in to our email communications, as we provide order updates both by email and through your patient portal. Most importantly, we want you to receive what you paid for and have the opportunity to see results from your treatment. Thank you David.

Response from Trinity MedsAug 17, 2026

We understand the frustration here, especially when you’re coming from another provider with an established treatment history. The prescribing provider determines the appropriate dose for each individual patient. In some cases, a provider may recommend starting at a different dose for safety and clinical reasons. We appreciate you sharing this feedback and want patients to feel heard and informed throughout the process. If you’d like us to review your specific situation, please call us at 253-650-6969 or email [email protected] so our team can assist you directly.

Response from Trinity MedsAug 20, 2026

Hey Clyde, asking for a physical address you'd already sent, then getting the same reply multiple times, is exactly what makes a company feel like it's running on autopilot instead of people. That's a fair thing to be frustrated about. If you need further assistance, please reach out at 253-650-6969/[email protected] — you'll reach an actual person. Thank you for the feedback, it matters to us.

Response from Trinity MedsAug 17, 2026

Hi Wendy, we understand why this situation would leave you concerned. The experience you described is not what we want for our customers, and we’d appreciate the opportunity to look into the details of your order and address your concerns directly. Please call us at 253-650-6969 or email [email protected] so we can assist you personally. We also take concerns regarding payment security seriously and would like the opportunity to understand what you experienced. Thank you for bringing this to our attention!

Response from Trinity MedsAug 18, 2026

Ann, we hear you, and honestly, we understand why you’re upset. Waiting two weeks for your medication and then seeing it shipped next-day on a Friday, especially with temperatures that high, is a valid reason to be concerned. That is not how this should have been handled. We’ve been working hard to improve how shipments are handled once they’re accepted by the carrier, because we know that part of the process has caused frustrations. We’re also concerned about what happened with your login — that is not standard, and we want to understand exactly what occurred so we can address it. Please give our team a call at +1 253-650-6969 so we can look into both issues directly and help get this resolved. And thank you for taking the time to share this feedback with us.