TriNetReviews of trinet.com

Good customer service. Have never had a problem with anything else on the site either.

The Trinet team member who was in touch with me knew his job thoroughly, he was methodical in explaining and processing my needs. Job well done.

Overall Trinet is fine. Terrible FSA experience with using the card and providing documentation. Always more complex than it should be - you'll often get different answers from different reps on the same expense.

Ease of use and customer service interaction was helpful.

Superior benefits platform. Exceptional customer service.

The TriNet website is the worse website I’ve ever tried to use. It’s pointless and useless. I eventually had to call the 1-800 number and thankfully I got through to a rep without any issues. Bottom line… don’t bother trying just call !!

I have been working with Trinet for the past several years. At first I was skeptical that we needed a vendor like this. But as we have grown in headcount and locations having a partner like Trinet has been critical to moving quickly. They are easy to work with and get any questions solved quickly.

They have the absolute worst FSA experience I've ever had of any company I've worked with. Any mundane claim I make of 100% FSA eligible expenses, such as health monitoring equipment, they either complain that the receipt (generated by online sales platforms) isn't good enough for them for whatever mysterious reason, or they incorrectly claim the items are not FSA eligible (the reputable websites I buy the items from, including amazon, say they are and even offer an FSA registration number for the items), or that they require a letter of medical necessity (again, for mundane items such as health monitors, and I've never seen this in my life in the over 5 companies I've worked for). My coworkers have had similar experiences where they've had to call their support and yell at them to get their claims approved. FSAs are already hard enough programs to deal with, with all the deadlines and such and this company makes it even harder to navigate this system. In the 2 years I've worked under a company using trinet, I've had to waste several weeks of my time getting as much documentation as possible, spending time on the phone or exchanging emails with their support, and making spreadsheets to get the best chance possible that my claims are approved, and even then there is no guarantee I will see even one cent of MY MONEY THAT I PAID FOR. Trinet are borderline thieves and I will be recommending any company I work for in the future steer clear of this god awful PEO company