Matias
Very disappointing experience. Be careful with the free trial!
Very disappointing experience. Be careful with the free trial! I feel completely misled by Triips and its subscription practices. I signed up for a 7-day free trial expecting to receive travel deal alerts, but I didn't receive the service or value I was promised. Even worse, I received no reminder or notification that my trial was about to expire. I was automatically charged $59, and when I cancelled my subscription just a few hours later and requested a refund, customer support refused, simply referring to their Terms and Conditions. Their explanation was that the subscription automatically renews and that the travel deal emails themselves serve as a reminder that the subscription is active. How is that a reasonable substitute for a clear notification before charging customers? This business model feels deliberately designed to profit from people forgetting to cancel their free trials rather than from providing real value. My advice: Be extremely cautious before signing up for Triips. Set your own cancellation reminder, because you should not expect one from them. I am extremely disappointed with both the service and the lack of customer care. I would not recommend this app.
Response from TriipsOct 22, 2026
Hi Matias, thank you for the detailed feedback, and I’m sorry your experience with Triips was so disappointing. We don’t want anyone to feel misled, and we’re sorry the customer support you received didn’t leave you feeling taken care of. Triips is a flight deal alert service that emails you when cheap flight deals pop up from your departure cities. We offer a 7 day free trial, and we send multiple payment reminders throughout the week before your trial ends. If you didn’t receive them, we’d like to look into why (it’s worth checking spam, and we can verify the email on your account). Patience is key with deal alerts too, since deals may come up as soon as you sign up or it may take a bit longer. You can also set alerts for your favourite destinations and we’ll watch out for them. We appreciate you taking the time to share this, we’ve taken your feedback in, and we want to make this right. Please reach out to us at [email protected] so we can review your account and the charge with you.