Rick L.
Railings are poorly constructed and a safety concern
deck material is good. railings are poorly constructed and brittle. a serious safety concern. several railings broke on my deck. warranty claim customer service is very poor. over ten emails to resolve a claim. Customer service sends to incorrect address.
Response from TrexOct 8, 2026
We are extremely sorry to hear about your experience, and even more sorry to disappoint a customer. We understand how frustrating this situation can be. If you would like assistance or would like to discuss your concerns further, please reach out to our Warranty Department at 1-855-411-1633. Thank you, Brooke - Trex Customer Care Team