TrexReviews of trex.com

deck material is good. railings are poorly constructed and brittle. a serious safety concern. several railings broke on my deck. warranty claim customer service is very poor. over ten emails to resolve a claim. Customer service sends to incorrect address.

Many other people and I are having difficulties getting the TREX Corporation to honor its warranty regarding its composite deck boards. In 2023, I hired a reputable local deck-building company to replace my old pressure-treated lumber with TREX Enhance decking. Upon arrival, many of the boards were warped and had to be returned. Since 2023, my TREX boards have continually warped, suffered severe cupping, and turned soft in many spots. A simple Google search reveals that this is a known issue with a specific batch of TREX Enhance products manufactured between 2023 and 2024. There are numerous Better Business Bureau (BBB) and consumer complaints reporting this exact issue. However, TREX refuses to acknowledge the defect or honor its warranty. Currently, the law firm Migliaccio & Rathod LLP is gathering information for a class-action lawsuit. Furthermore, Hagens Berman Sobol Shapiro LLP has previously settled a similar claim against TREX. TREX simply does not care about its customers. They would rather lie and fabricate installation errors than be honest and fulfill their legal obligations under the TREX warranty agreement. Any help you can provide would greatly benefit the many individuals who paid a lot of money for what we thought was a premium product, and who now stand to lose thousands of dollars due to TREX's policies. Update: After reading Trex's reply, I am sicken. It is the Trex customer service (case # 00810774) that flatly refused to honor the warranty based on a photo I sent them. No matter what information I provided, Trex customer kept stating the deck spacing is incorrect determined by the photo. 1. At installation, the contractors insisted I use Trex fasteners which ensure proper spacing. 2. If the spacing is wrong, it is because each board is cupped. Trex simply refuses to honor their warranty.

Warning ; do not waste your money … my builder persuaded me to go with this product. After 5 years planks have swollen up creating an unsafe and uneven platform for steps up to my lawn area. Wish I had never used this product, I am now using another builder to rip up steps ( around 50 2 meter planks ) and replace wirh ceramic plank tiles as used on my patio area.

My Trex deck is beautiful and 100% worth the investment.

I had Trex railing & decking material installed approximately 8 years ago. Recently I filed a warranty claim due to the railing warping and starting to bow. Needless to say Trex agent Michael came up with excuses as to why Trex would not replace the railing when in the photos provided it clearly shows its bowing. I was told because the contractor didn’t use Trex brand aluminum balusters or the vinyl spacers which adds no support to the rails and only insures proper spacing of the balusters the claim was denied. I explained that some deck designs may not use balusters and incorporate some other material such as glass or wire in place of balusters so their reason for denial was not justified. I provided everything asked for to include about 40 photos. Be weary of Trex railing with any metal support running through it. Over time it will start to bow and Trex will not own up to replacing it. Money wasted!

Six years ago we hired a contractor that was a certified Trex installer. We found their information on Trex's website. Our Trex facia began to warp and fail so we submitted a warranty claim to Trex. Trex responded that our project was installed incorrectly and they would not cover the needed repairs. The installer claims Trex is lying and changed their install directions after our project was complete. It's been a nightmare dealing with Trex and their "certified installer - CFC." I would not buy Trex again. We've wasted thousands of dollars and many hours of time trying to fix their mistakes and deal with their installers. I would look to another brand for outdoor decking. *They like to auto reply to these complaints with statements such as the one below, seeming as if they care and will make amends. You can call and email Trex all you want. They will not be responsible for their poorly executed product.

The worst customer service and product, we have had 40 square meters of trex decking installed for the last 4 years, this year it started to warp really badly. Customer service requested pictures which we sent, by pictures alone they say the decking has not been installed correctly. We used the trex fixings and the decking was installed by a professional company. I have asked in numerous occasions for them to send someone to take a look, but to no avail. Don’t not use this company, there guarantee means nothing.

I love my 1week old new Trex Enhance Honey Grove decking. My contractor is the best in the business. The only thing that is throwing me is: Ants! I have a whole new treated pine foundation as well. With my last wood deck 21 yrs old, I had ants. Nature is nature and when weather warms, rains and they're thirsty they come. They could be falling with the leaves from the trees. However, I sweep all day to get leaves off and I never ever eat out there. These are not carpenter ants, I think. Can't spray just anything on composite decking but soapy water actually kills them. Be careful cause slippery. So bottom line is, 1 week and few days of sitting and not looking for ants to now on the prowl; therefore, "pest resistant" DOES NOT MEAN ANTS. Just saying.