Barr
Chelsie DeDecker, Corporate Customer Service, is a valuable asset to Tresor Rare franchise. Through her individual efforts and skills she was able to restore the our confidence in the Tresor Rare
Chelsie DeDecker, Corporate Customer Service, is a valuable asset to Tresor Rare franchise. Through her individual efforts and skills she was able to restore the our confidence in the Tresor Rare franchise and products, also avoiding a major black mark on the Tresor Rare franchise and products. Earlier this month we bought almost $500 of the Tresor Rare products by the local Tresor Rate franchise and My wife was offered a sample facial to introduce us to more Tresor Rare products and service. Pleased with the effects of the products purchased we anxiously returned for my wife's facial, just prior to a major family event. Unfortunately, we were up sold $13,500 in additional products my wife did not need nor want. After finally leaving the store We immediately realized we had been manipulated into buying products and services my wife did neither needed nor wanted. We notified the store the same day of our desire to cancel the purchase and return the unopened products to the store the next day. Our interactions with the store personnel quickly deteriorated from bad to worse. Only through the timely professional and skilled intervention of Ms. Chelsie DeDecker, Tresor Rare Corporate Customer Service, was the situation defused and turned around. Through her patient, caring and professional communication skills she was able to restore our faith in Tresor Rare products and the integrity of its Corporate Franchise. My wife continues to use the products, is pleased with the results, and we may invest in additional Tresor Rare products and/or services in the future, when appropriate, if iTresor Rare continues to be focused on caring for it's clientele as gracefully demonstrated by Ms. Chelsie DeDecker.