TrendTrader ProReviews of trendtrader.pro

I purchased a subscription on 13 September (Stripe Invoice #X4F1SLZS-00010) and cancelled it within two days. As a UK resident, I requested a refund within the 14-day cooling-off period, which is also clearly referenced in the company's Refunds Policy. I initially contacted support via the chatbot on 15 September and was informed that someone would get back to me. After receiving no response, I followed up via email on 16 September. Despite multiple attempts to contact the company, I have not received any meaningful response or update regarding my refund request. My main criticism is not necessarily the refund dispute itself, but the complete lack of customer service. A simple acknowledgement or status update would have been appreciated. As things stand, I have been left with no option but to consider raising the matter with my card issuer. Unfortunately, based on my experience so far, I cannot recommend this service. Responding back to your reply, neither you, nor anyone from your support have responded back to my several emails. The refund request form you mentioned, I did have a look at it before trying to contact support. That form is asking for confirmation that trader has tried to place trades based on your platform, which was not a condition for those cancelling within the eu/uk 14 day cooling off period, so impossible to submit request through that form. I can see you are a new enterprise, and your processes are not working as they should. I would like to know if you intend to refund the subscription as I did try to cancel within 14 day cooling off period, or are you that desperate to hang on to my £50