Charles L.
Trek Travel rocks and rolls.
I am a 60+ year-oldprofessional who loves travelling through landscapes. I have spent several hundred days over the past 30 years out on trails/slopes/roads of various types with professional guides. Most of the outings have been with professionally certified mountain guides, a designation that takes 6 to 8 years to earn. My experience with Trek Travel began in 2014 and I have done approximately 15 or 16 trips during that period, some including family members. I have also done other cycling trips with different tour companies. Most impressive, are the guides that Trek Travel has hired and trained for their trips. They are consistently excellent, being able, affable, and available. They are unfailingly professional, and have a wide ranging knowledge of the bikes, the places they take us to, including the routes, as well as of human nature. They strive to bring various people in a group together to form a cohesive team, while at the same time being available to provide personal attention when required. Secondly, the bikes are, without fail, state of the art, high-end equipment, and are always well-maintained. Bikes are inspected after each ride, and adjustments made where required. If there are ever any mechanical or fitting issues, the guides respond promptly. The cycling routes/itineraries used on each trip are typically the classic ones, with connections made over less well travelled roads in between specific objectives and towns. Hotels provided are bike friendly, well located and usually offer a unique boutique type of experience. The hotels on European trips often have excellent spa facilities for after ride recovery, as well as great restaurants for included breakfasts and other meals. As far as trip planning goes, the website, and the staff at head office handling the phones and guest profiles have always been easy to deal with and reliable. Every Trek Travel experience I have had has been strongly positive and memorable. I have always felt safe and looked after, and have simply been able to show up and enjoy the cycling. My only criticism, and something that pops occasionally, is the fact that some trips allow for too many guests. I have seen up to 22 on one of the trips I have been on. Most trips I have been on have had 8 to 12 guests. Sometimes, the higher number of guests can lead to a decrease in the amount of personal attention one receives. This can occasionally result in some confusion and delays, as wide ranging rider skills/abilities tend to stretch the guides capacities. In short, I will continue to use Trek Travel as my cycling tour company first choice, and am planning to do a trip or two per year, for as long as my legs will allow.