Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Sarah H.
Trek service destroyed my bike causing me to spend over $900 in repairs at another bike shop that knew what they were doing. Trek spent over a month trying to make a decision on what reimbursement I would get. I ended up with under half of my expenses not to mention the $65 I paid them to damage my bike while attempting to relube the hub. Beware of TREK’s lack of concern for their customers. Very bad company. I am also reporting them to BBB
colinda K.
Deze fiets fix 3 is geen aanrader Fiets een jaar oud en heb net een reparatie van 130 euro moeten doen wegens slijtage van de ketting en de cassette🥹Fiets wordt gebruikt voor woon werk verkeer, fietspad en geen heuvels. Na 1 jaar al slijtage vind ik echt ongelofelijk snel. Aanbevolen wordt om niet veel in de zwaarste versnelling te fietsen. Al is die niet echt zwaar. Leuke fiets om te zien maar kwaliteit geef ik het een 2
Willy S.
Wil graag een ebike die na enkele jaren van kleur verandert , koop dan zeker een Trek met zwarte spaken want deze worden mooi roestbruin.
Mr C.
Called to book my bike in for a full service and was met by a sarcastic person on the phone. No system to book a bike in just drop it off and they'll do it when they can as they are down to one mechanic. Rubbish will use somewhere else from now on.
Leon S.
Schlechte Qualität, absolut schlechter Service noch nie so enttäuscht worden.
George B.
We ordered 2 Trek Domane SLR for a total of almost $20,000 and after 65 days (!!!!) of wait they're still not here!!!!! We would really like to know who's the A$$H*%# at Trek that decided that making customers wait this long for 2 freacking bikes is OK!!! IN WHAT WORLD DO YOU LOSERS THINK THAT THIS IS OK? WE ARE DISGUSTED BY THIS COMPANY. WHAT A S#!% SHOW! WHAT IS YOUR MISERABLE EXCUSE FOR THIS??? We didn't have to wait this long for our car!!!! Do you even get how messed up this is? You all deserve to burn in hell for treating customers this way!
Patrick S.
Im Februar 2024 habe ich ein Trek Slash 9.8 xt gekauft, das Modell von 2023. leider habe ich im Juli den Rahmen gecrasht. Das angebliche Crash Replacement ist in Wahrheit eine Mogelpackung. Der Händler teilt mir mit, dass der Rahmen im ganzen Trek Universum nicht mehr lieferbar ist, für ein Modell das mal gerade 11/2 Jahre ist. Kulanterweise bietet mir Trek einen Rahmen der 6. Generation mit High Pivot mit 20% Preisnachlass auf den UVP von 4999.- €. Ich würde mich ja totlachen, wenn ich mich nicht so ärgern würde. Habe mir nun den Rahmen, den ich benötige, bei hibike für 2600.- gekauft. Nie im Leben kaufe ich wieder Trek. Die sind nicht mal in der Lage ihre Garantiebedingungen von 2 Jahren zu erfüllen, wenn 5 Monate nach Kauf keine Ersatzteile mehr lieferbar sind.
tania
Rubbish bikes. I bought Electra 2023 in April this year and in a month of light using (20 min per day to bring my toddler to/from nursery) noice appeared in pedal area, front light fell off, brakes were very slow to stop. I bought it to the shop I bought it from in July and was charged for repair, because according to them brake pads went through wear and tear in a few months??? 20 min per day??
