Trek BicycleReviews of trekbikes.com

Trek Powerfly 7. Nach nur 7000 km Dauerknirschen und Knacken am Hinterrad. Aussage vom Fachhändler: du brauchst ein neues Hinterrad. Muss klarstellen: Rad wurde jedes Jahr zum Service gebracht. Aber jetzt geht es los. Laut Trek erst Ende April wieder verfügbar. Toll. Und bis dahin? Nun, den Link zum Hinterrad habe ich bekommen. So kann dein Händler es schon mal bestellen. Auch dies die Aussage von Trek. Den Trek Store in Hamburg schüchtern angefragt. Kein Problem: wir haben noch ein Hinterrad. Ins Auto. 60 Kilometer nach Hamburg. An der Kasse: 218 Euro. Dann die Überraschung: das Hinterrad ist für SRAM konzipiert, nicht für Shimano. Komisch: hatte doch die Typen-Nummer an Trek weitergegeben. Falscher Link? Der Händler: wir können es umbauen auf Shimano. Kostete nur nochmals über 100 Euro. Und jetzt baut es der örtliche Händler noch ein. Nochmals Kosten …. Und es wurde natürlich versucht, die Schuld an den Kunden abzuwälzen: mit Hockdruckreiniger gewaschen… NEIN Im Winter auf Salz gefahren … NEIN Dann noch: wie alt ist dein Fahrrad? Vier Jahre …. Dann ist es klar. Hält nur zwei Jahre …. Gesagt bekommen bei Trek in Hamburg. Ich bin ziemlich verärgert. Schade, da ich mit dem Bike sehr zufrieden bin …

Our son, 17 years, bought a trek madone slr 9 gen 8. He paid for it all by himself. (. And we all know the price) He bought the white project one frame , because that is what he loved. He literally drove 20 kilometers with his bike , and then he crashed. The frame broke. Fortunately we are insured. But now he wants to buy a new white frame, but unless he destroys his old frame , this is not possible. So whenever you buy a project one trek bike , be aware . If you break your frame you have to buy a complete new bike . I find this utterly disappointing and a terrible poor show of brand like Trek. And there was no goodwill what so ever. Poor poor show

Change les pièces du vélos sans réel besoin.

I have an issue with the carbon fork on my 6 month old Domane. After an in-person assessment @ Trek Bicester on 1/3/25, Stuart Taylor (Store Manager) offered relatively little in way of explanation for what might have gone wrong, but suggested we file a warranty claim for a new fork. Stuart assured me that he would file the claim that day (1/3/25), and would likely receive confirmation from Trek by the 3/3/25 or 4/3/25. With the new fork being delivered by the end of the week (7/3/25). It is now 11/3/25, 10 days later, and I have received no form of communication from Trek pertaining to the status of my warranty claim. I emailed Stuart Taylor on 10/3/25 asking for an update. I've been ignored. The fork is a critical component of a bike, and a failure would be catastrophic. As a result, whilst I wait for Trek to process my warranty claim I cannot ride my bike. I paid a lot of money for a bike that I cannot use, and I have no idea when it will be remedied. I am slowly loosing faith in the brand. A manufacturing defect on such a critical component is alarming, and I dread to think what might have happened had I not noticed it. On top of this, Treks communication has been very poor. Online chat were asinine and offered no insight or advice besides contacting my local Trek store. My local Trek store have offered no explanation as to what might have happened, ignoring my email and failing to communicate or update me on the progress of my claim. I was also slightly perturbed by how Stuart handled my bike when he inspected it, at one point very demonstrably throwing the thru axle back into the fork after removing the front wheel, chipping the paint in the process. I am now in the process of seeking legal advice on how best to move this forward, whilst considering alternative brands so I can get riding again. If the issue with my Domane is ever fixed I will most likely sell it. A very expensive regret. I would not recommend Trek.

Mon cadre de vélo fissuré au bout de deux ans, cadre garanti à vie et pas pris en charge, le vélo n était jamais tombé et jamais eu d incident mécanique. Ils ont prétexté que la fissure provenait de là chappe du dérailleur qui n était pas abîmé et confirmé par mon vendeur matériel velo, la chappe ne peut pas remonter à ce niveau et casser un cadre ; information confirme par mon vendeur locale. Société en difficulté qui prenne les clients pour des imbecikes, prendre exemple sur Pinarello Scott, look et cube. Je déconseille fortement de ne plus acheter Trek.

I have always believed in paying more for a reputable brand to receive better customer service and after-sales support. Unfortunately, my recent experience at Trek Rouse Hill has been the worst customer service I have ever encountered, and I feel compelled to raise this matter with AAAC and Trek Bike Management. I recently purchased two Trek bikes for my child, and on 1/02/2025, I visited the store seeking assistance with a missing rivet for the seat. From the very beginning, the staff member I dealt with was not only unprofessional but also completely unhelpful. • He spoke inappropriately to our 2-year-old son, which was unacceptable. • Instead of offering practical solutions, he made excuses and treated a simple request as if it were rocket science rather than a minor issue that could be easily addressed. • I was told that mechanics don’t work on weekends, they don’t have the right size rivet, and he didn’t know anything about the rivet sizes—all of which demonstrated a lack of product knowledge and unwillingness to assist. As a customer, I expect a premium brand like Trek to employ staff who are professional, knowledgeable, and customer-focused. Unfortunately, this was far from the case. I will be escalating my complaint and expect Trek Management to take responsibility for ensuring their staff are properly trained. Experiences like this damage a brand’s reputation, and I strongly urge other customers to be cautious when expecting support from this store. Trek needs to do better.

Acquistata bici trek checkpoint sl5 2024 dal rivenditore MINGARDI BICICLETTE DI Brescia in data 4/9/24 Ho acquistato una taglia 54 perchè le misure, a leggere le indicazioni della casa, erano adatte alla mia statura. Purtroppo non è così...non fidatevi... dopo qualche gg dall'acquisto ho contattato il rivenditore che, fino a quel momento, si era dimostrato gentile e disponibile, chiedendo una taglia 52 che fino al momento della telefonata era disponibile sul sito, ovviamente ero disponibile ad integrare qualcosa. Per tutta risposta mi sento dire che non era possibile e subito dopo la disponibilità della taglia piu piccola della bici non c'era piu. Il biomeccanico mi consiglia allora di sostituire a quel punto, manubrio con un reach piu corto e attacco manubrio, dopo avermi tra la'ltro scarrellato la sella tutta in avanti. Richiamo MINGARDI chiedendo se poteva procurami ad un prezzo decente , manubrio e attacco. Mi dice che avrebbe sentito TREK e che il giorno dopo mi avrebbe fatto sapere. Sono passati tre mesi e sto ancora aspettando.... Oltretutto mi ha venduto la bici (che ho ritirato in negozio) senza nessuna regolazione dei cambi che ho dovuto far fare a mie spese giacchè tutti i rapporti saltavano. Questa è stata la mia esperienza con TREK e col rivenditore MINGARDI di Brescia. Pessima azienda e pessimo rivenditore

Absolute junk! Have an allant+ 8 and during my 2 years of usage: Battery broken Computer broken Wheel Broken 2x Wheel hub worn out 3x Charger broken Lots of other small issues (eg computer not charging anymore without warning, leaving you stranded even though the bike battery is fully charged) The bike is also slow as hell, don't even hope to keep up with other speed Pedelecs. I also found out the hub for example is a cheap 3-pawl Chinese part (15eur) and not a known brand with a ratchet. Maintenance cost is also huuuge!! Chain and cassette are well maintained, but last on average 800-1300km before they need to be replaced. Stay away from trek speed Pedelecs! Even the shop where I bought the bike is pulling is hair out because of quality issues with trek bikes (both speed Pedelecs and mountainbikes).