Trek BicycleReviews of trekbikes.com

I bought a Crockett 5, 6 weeks ago from cycles UK, arrived not set up properly, gears not indexed, bolts not torqued correctly, first ride to bed the brake pads in, arrived back home to discover front wheel was about to fall off, the bike arrived fully assembled with a build check sheet signed by two so called cycles UK bike mechanics? After correcting the above issues, the bike was fine for first few rides, since then had terrible internal cable rattle, there is a clicking noise from the BB, and it doesn't run as smooth as it should. Riding home the other day got caught in a slight shower, well the brakes got a bit wet and started making horrendous screeching noise. I paid £1500 for this bike, the quality of this bike feels more like a £500 bike, although it has some high end components the build quality leaves a lot to be desired in my opinion, after contacting trek they referred me back to cycles UK who could not even set the bike up properly to start with. Also contacting trek is an issue there online chat is never available and they take forever to respond to emails. All in all will not be using cycles UK or trek ever again.

What a crappy process today getting through to customer service either by phone or online today. Just lost a customer. Too much money for this service.

Domane SL8. Below average bike. Bought in summer 2018. It has spent a lot of time in the shop; from the ISO speed joints and now the front shifter is getting harder and harder to use. Left wrist get sore from shifting after only 50 miles. Old Dura Ace was wonderful; new 9100 series sort of junkie. I only ride the thing about once/week for less than 60 miles. Madone 5.9, S-Works 29er, Dura Ace Ridley C/F cyclocross and XTR Maverick aluminum mt bike were all much better than this thing. This bike has been in the shop more than all those bike combined. Can see why Trek dropped the model after only a couple of years. Stock saddle was uncomfortable. Upgraded to C/F bontrager saddle and C/F drop bars.

Product: Trek Domane ALR 5 (2017). Best Uses: Endurance road cycling, Gravel grinding. Pros: Endurance geometry, All-road bike design, Good spec's for price, Shimano 105 works well, Hydraulic disc brakes, Up to 35 mm tires. Cons: Manufacturing flaw in fork crown, Trek warranty not being helpful. I have ridden my Domane ALR 5 (2017) for more than 1500 km now; partly on road with 32-mm slicks, partly on gravel with 35-mm gravel tires. It has generally been a really good experience, except the actual bike came with a manufacturing flaw that influenced the handling and steering: the crown race (bearing seat) on the fork turned out to be neither circular, nor centred. Consequently, the head set parts were not perfectly aligned and the lower bearing in the head set could move a bit under load. Therefore, the bike did not feel rock solid in the steering and handling – especially at high speeds. Unfortunately, the flaw was apparently not identified by Trek QA before sales and further could not be handled by Trek Warranty after sales – so I had to fix it myself... The overall rating thus cannot be higher than 2 stars; without the flaw or with adequate warranty it could have been 4-5 stars. Bike handles fine and predictably after repair. PS. Have of course informed the Trek dealer, Trek Denmark and Trek USA; hope they could use the feedback. This review was initially submitted to Trek's web site, but never published.