Trek BicycleReviews of trekbikes.com

Købte tilbage i efteråret 2020, en splinter ny trek topfuel 8 nx, fed cykel, dog ikke særlig holdbar😥 Efter 3 ture i skoven, er lakken på kronrøret slået af flere steder, cyklen har mudguard på og er blevet vasket hver gang. Trek nægter at udbedre skaden, da de mener det er udefrakommende slitage, pga lidt mudder, som cyklen burde være bygget til at kunne tåle, ifølge trek selv... Det kan den så ikke holde til i mit tilfælde. Trek laver fede cykler, men at de, ihvertfald min, ikke kan holde til normalt brug, det sku en ommer. Vil bestemt ikke anbefale trek, elendigt produkt og elendig service i mine øjne og tilsyneladende også i mange andres. Det blev så første og sidste gang, jeg skal have en trek mtb.

I visited Trek on Court Street, Brooklyn to ask them to estimate cost of overhauling a bike I’d had in my basement for years. A very pleasant young man called Andrew quoted me $400 to “make it safe to ride” and another $300 “or so” for one new pedal, a kickstand and different handlebars - more suited to my riding style. They said basically bike wasnt worth fixing and offered to sell me their entry level bike for close to $700. I then took bike to “Bike Station” in Brooklyn. Guy quoted me $75 to overhaul and clean bike, replace pedals, and put on a new kickstand. Didn’t think I needed new handlebars even at my age! The owner said it was a good solid bike. The price difference was STAGGERING!!

Trek bikes are terrible. Purchased a fuel ex 9.7 2020 model and it's been a terrible experience with water damage and blown corroded bearings, A made had a trek ebike and had dramas with that too. Refunds all round thankfully. Do not buy Trek bikes as they are woeful.

I recently bought a 2021 Trek Fuel EX 7 about 45 days ago. Within a week I had to bring it back to the shop because the bottom bracket was creaking so much. I dropped it back to the shop, which took about a week to complete. 2 weeks later- the same problem resurfaced again. The local shop then told me it wasn't the bottom bracket the first time, it was actually the headset (even though the noise was coming from the back of the bike). They proposed to solve the problem with Trek by ordering a new Knock Block instead of addressing the bottom bracket issue. Now, I'm out of the 30 day return window with a bike that is constantly creaking with a loose bottom bracket. I called into Trek's 800 number, and they told me there is nothing they can do except bring it to another shop. I brought it to another shop and they confirmed it's a loose bottom bracket. At this point- I have lost faith in the longevity of this bike. I want to return the bike, but I can't because it's past the 30 days. Apparently, I should have just returned it immediately instead of giving the local dealer a chance to fix the issue. What is the point of buying American products through a local bike shop if the service is this poor and inflexible? Why wouldn't I buy a direct to consumer brand if these simple issues cannot be addressed?

This is for the TREK store in Bristol. Downright hostile customer service. Waited 5 minutes outside before they could even be bothered to come to the door to talk – and there were no customers in the store. They have a complete barring policy to all customers. They do not understand that they have driven another customer to Internet purchasing rather than the store round the corner. The store staff will end up losing their jobs – which is a great shame

Had a horribe experience with trek. I ordered a Trek 520 in May 2020 from a local retailer. The delivery date was first 10/8 and then later it was pushed to 7/9. Then when that day finally came they sent the bike to the wrong store and when the store returned it the bike disappeared. Trek said it was nowhere to be found and since there was no more Trek 520 in store I never got my long aftersought bike. No apology or compensation, just a sorry (but not sorry). Terrible experience. Beware!

Bought 3 bikes (Trek FX3 disk, Trek Emonda ALR4 disk and Electra cruiser) within the last year. I've had non-stop issues with all 3 bikes. FX3 and Emonda both seem to be having bottom bracket issues. I just got the Emonda this summer and the bottom bracket is done as of today. I think the FX3 is having the same issue and I suspect the bottom bracket is going to go soon as well. Have to make another trip to the shop. FX3 tire spoke broke within the first few months. Electra's chain broke also within the first few months (barely rode it). The Trek shops that I took the bikes to also misled me by telling me that that I have to take it to the store where I bought in order to utilize the warranty. They don't want to bother dealing with warranties if they didn't sell the bike. I called Trek customer service earlier today and they didn't seem to care too much about all this. It is easy to see when a previously good company starts going down hill. I always thought of Trek as a good name but now, I would never consider this brand again. Even with their clothing, the quality is subpar and I've switched over to Pearl Izumi. It's a shame! Some of the other issues that I've had with these bikes: - Set-up issues (contaminated brakes, wires crossed incorrectly, disk brake rub) - Drivetrain noises (probably due to the bottom bracket that Trek seems to have on a lot of their bikes) - Shifting issues (this is mostly on the Emonda)

NEVER BUY FROM TREK BICYCLES. THEY EITHER GIVE YOU SOMETHING WITH DEFECT OR THE WHEEL QUALITY IS JUST COMPLETELY AWFUL. If I could give ZERO star I would. I bought a Marlin 5 and 2 days after I got the bike I had a small (very minimal) accident causing me to fall from the bike. Then I noticed the front wheel was bend. Took it to the bike shop and they tried to fix it yet they couldn’t as they said it was badly damaged (which was very surprising because it was supposed to withstand such minimal impact if the quality of the wheel is what they say it is.) and I will have to buy a new wheel. Worse part is it wasn’t covered on their ‘WARRANTY POLICY’. So do yourself a favor and get something else. Never make the same mistake as I did as they seem to talk BULL**** with their warranty coverage and will most likely just rip you off your buck.