Trek BicycleReviews of trekbikes.com

0 Stjerner her fra. Skal du bruge en god børnecykel så skal du købe en Scott. Min søn på 10 har en 1,5 år gammel Trek Malin 6 hvor forgaflen ruster har reklameret over dette allerede efter var 2 måneder fra løbet og fik blot at vide sådan noget ikke er dækket af garantien. Min yngste søn på 8 har en Scott der er 3 år gammel her er dæmperen din som ny cyklerne kører samme tur hver dag og står damme sted. Køber aldrig Trek igen - det eneste support jeg har fået her er en henvendelse til forhandleren som så afviser reklamationen endnu engang.

Bought a new Trek Marlin 7 six months ago. The rear wheel bearing collapsed with less than 800km done. Retailed refused to repair the fault under warranty! Trek does not respond to emails requesting advise and assistance.

suite à une commande de dèrailleurs AV et AR super record 11v faites le 06/03/2021 chez trek bezons ,je n'ai reçu à ce jour que le derailleur arriere 5mois plus tard (juillet2021) et maintenant j'attends le derailleur avant malgre des promesses de receptions et d'expéditions faites par FRED le patron du magasin .Je suis au regret d'affirmer qu'il se moque du client en racontant n'importe quoi pour se justifier et qu'il est à la limite de l'honneteté sachant qu'il a encaisser le paieent internet +un virement de 100euros pour avoir plus rapidement ma commande en disponible !!!! j'attends du materiel mis en vente par trek bezons non disponible .Que faut il penser ,,,

I purchased a bike and a helmet from Trek. I subsequently left a positive review for the bike and a negative review for the helmet on Trek's website. Guess what, only the positive review was published, the negative review was not published. Selectively publishing positive reviews and failing to publish negative reviews is review manipulation. It misleads customers to make different purchasing decisions than they would otherwise have done. I had purchased the helmet because I saw no negative reviews on Trek's website. The purchase decision was a mistake. The reviews on Trek's website cannot be trusted to represent a true picture.

I just bought a new Trek Allant +5 and realised it has paint issues. I contacted Evans Cycles and they were unable to provide me with a replacement bike as they all had paint issues in their stock. Eventually they offered £93 voucher which I cannot receive as I bought this bike with ride to work scheme. I wouldn't want £93 anyway just a bike with good paint for the price of £3000. Really disappointed, this is my first and very last Trek bike for sure...

After 20 years riding a Trek bike I thought to buy a new one. What an arrogant people work at Trek bycicle Eindhoven (The Netherlands). They think they are in a monopoly position and think that as a consumer you have no choice!!! Think again. I know that it is hard to get some stuff, like a bycicle. But you don't have to react like I have luck and may god thank on my bare feet that I can buy from them. No way I just bought a Scott!!

New Marlin 7 internal cables rattles like Christmas tree on the wind when riding. Apparently plastic clip missing on bottom of the frame to keep cables tightly. Asked customer service for any help. So called customer service "technical team leader" Matt Turner wants me to get the brand new bicycle to nearest service, only 40miles drive, to "maybe" fit mentioned earlier missing plastic worth about 3quid. That's absolutely unacceptable in 800pound bike. Got already GT Avalanche so same price tag bike and mentioned plastic is fitted and internal cables are quiet. No more money spent on Trek bikes coused by bad cheap design and ignorance of customer service. 🦆 Off!!!

Have a 2021 trek Roscoe 7 and just noticed that the frame had cracked. I bought this bike from the original owner with only 15 miles on it during the peak of the bike shortage almost a year ago because my local dealer did not have this or hardly any bikes in due to the shortage. Now apparently because I did not acquire proof of purchase from the original owner that bought it from the dealership I am SOL and spent 45 minutes on hold on a phone call to support because I could not find an email address on their site to contact support. I figured that the bike could be tracked back to the dealership with the serial number but guess not? Very disappointed with trek support but I don’t have another $1500 to drop on a new one so I guess for now I will weld the mfer and keep riding! But will not be doing business with trek anymore. UPDATE: was able to track down the original owner and he was great in providing me with proof of purchase which I emailed to my LBS(trek dealer) after dropping my bike off there. LBS is being very helpful in assisting as much as possible but they emailed trek over a week ago also forwarding the proof of purchase and are still awaiting a response from trek. Can’t imagine they wouldn’t honor the warranty but I’m interested in finding out the turn around time in them shipping a new frame? Especially after already waiting a week w/o response?