Driven by adventure, guided by our history, inspired by community, enchanted by the freedom of the open road and committed, always, to creating the world's greatest bicycles.
Trek Bicycle (trekbikes.com) has 348 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
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Trek Bicycle Store Copenhagen Pas på…. Peter Elgaard bestiller arbejde i hans forretning som han så ikke betaler for. Først efter inkasso 1,5 år senere forsøger de sig med at betale den oprindelige hovedstol kr. 2.535, med så lille et beløb vil de snyde små håndværksmestre.
Robert H.
Hello . Went to my local Trek store to look at the new FX3 hybrid cycle. I was so disappointed with the build quality. The welding of the frame was shocking. I ask the assistant regarding this and he said the FX3 are made in China not Taiwan. I walked away . Cheap, nasty bike. Made in China. Regards Mr Harris
Ann-Marie S.
Two and a half weeks ago, I took my bike (4 year old Carrera Axle) to their bracknell store with a problem with my rear wheel. The on-site mechanic was highly competent and quickly identified the issue as a busted axle and a worn out chain. It was agreed that the bike would be serviced with the rear axle being replaced, a new chain and the rear cassette would be upgraded at the same time. The agreed time was 3 to 4 working days. Over the next two and a half weeks I received excuse after excuse with the latest from the socially awkward staff. Earlier in the week, I gave then a deadline of 23/03/2024 as I needed the bike back by that date. Then they admitted on 22/03/2024, that they haven't even started repairing my bike yet. This was the final straw and I told that I would collect my bike tomorrow and take to another bike shop, regardless of how many pieces that the bike was in. Avoid this shop at all costs. They make promises that they can't deliver and try to fob you off with ridiculous excuses. I am absolutely disgusted with the service at the Bracknell branch and will never use them again. Update: I took my mother with me, who used to be a legal secretary, specialising in contract law. She managed to negotiate for my bike to be repaired before 4pm 23/03/2024. I agreed and returned at 4pm to collect my bike. The mechanic only replaced the broken axle and didn't charge as an apology. He then went on to explain that the rest of the work that was recommended was unnecessary. Upon getting on my bike I noticed that my rear brakes were too spongy. I had no faith left in the Bracknell Trek branch so I took the bike to the Halfords bike hut in the same town. The Halfords bike mechanic discovered that the brake cable had been loosened and adjusted the brake cable so the it was safe to ride. Avoid Trek at all costs.
Former Loyal T.
Yet again a crap service from Trek Benelux : ordered my bike (Trek Domane+ AL5) early January 2024, delivery was promised for April, then postponed till August, and now again to September (at earliest). Unacceptable, I used to buy a new bike almost every year, but now I'll cancel this order and will change definitely to another brand, due to the service from Trek Benelux, which is not the first time. Trek looses yet another loyal client due to their poor delivery commitment and internal mis-planning.
audrey
De Trek fiets, geen e-bike, heb ik nu anderhalf jaar en al meer dan 500 euro aan reparaties voor moeten neerleggen. Diverse keren een lekke band gehad, zowel voor- als achterband. Een nieuwe kogel in mijn stuur moeten laten zetten, de ketting is volkomen versleten en ik ben al met het tweede achterlicht bezig. Kortom, ik zou deze fiets niemand aanraden, tenzij je de fietsenmaker wil supporter.
Jeanett
Trek bicycle Copenhagen Hellerup Skulle i dag køber noget i butikken. Man bliver mødt at en chef, der sidder og koster rundt med sin medarbejder, alt imens han sidder på sin bærbar. Totalt dårlig oplevelse. Den gang Bjarne var chef, blev du altid mødt med et smil og følte dig velkommen. Den atmosfære er total væk. Du føler dig absolut ikke velkommen, upersonlige service, og en overfladisk chef, der har mega travlt med at rette på de stakkels merarbejde. Jeg kommer nok ikke lige igen...
Jeff
I arrived looking for a modest mountain bike. The rep tried to sell me a £6,000 electric bike, and then a £1,800 mountain bike, and then implied I was looking for a kids bike when I said I was after something more reasonable for my use cases. The jokes on him because I actually had the budget but ended up paying only £300 for a bike elsewhere (Cycle King in Stony) previously listed at £600. It has everything I need - a lightweight frame, front suspension, 27.5 tyres, hydraulic disk brakes, 21 gears. What more do I need for my modest use cases? I got to spend hundreds more on accessories like my £90 bib shorts, £100 portable jet spray, saddle, mounted camera and case, phone case, pump, locks, chain tool and more! All for less than 1/3 of what Trek could apparently offer me. I'll never return to Trek. Taken it out 5-6 times and very happy with my £300 bike. Cheers!
David E.
Through a supplier I recieved a bike with cheaper components and one that doesn't fit properly (and makes the bike unrideable). I sent a note to Trek's customer service only to get a message saying they can just change parts. So you won't always get what you're paying for!
