Trek BicycleReviews of trekbikes.com

Horrible Mainstreet Delaware location! Their customer service was crappy no acknowledgement than the 1 short dude had attitude the service was completely unacceptable. I just hadda a question to ask🤷🏽‍♀️..I am a person of color as well so go figure. Bigups to the 1 guy that did atleast appear to care/Understand.

This is the worst possible after-sale support I have ever experienced. They have an official recall on handlebars for SLR7/9 bikes. I broke this handlebar on a sprint, which was really dangerous for my life, and after 7 months! 7 MONTHS!!!! I am still waiting for them to send me a new one! They didn't even apologise and didn't even give me a temporary stem and handlebar. The hilarious moment was when Time Bikes gave me a new frame in just 2 weeks, and those Trek rt*ds couldn't even write a proper answer because someone was constantly on vacation or they just ignored my messages or whatever excuse they could imagine.

I do not recommend buying a Trek bike, because you will not get a bike with the same components as stated in the bike specification on the Trek website. I bought a Trek Fuel EX-e 9.8 XT (2023 model) and instead of an XT cassette they supplied me with a Deore cassette, instead of XT brakes I have Sram Code R and instead of carbon cranks I have aluminium ones. Trek has put an universal disclaimer on its website that it can change individual parts of the bike without notifying customers, and with that Trek thinks that it is solved. They replied to my complaint that if they have a shortage of parts, they are forced to replace them with others and are willing to exchange only the cassette for me. According to them, the rest is OK. As a customer, I feel tricked and will never buy a Trek bike again. Anyone who buys a Trek bike should check what they actually brought home.

Three wheels gone in 18 months. I only ride the bike in London, twice a week from home to work. I carry a boot bag with packed lunch and a jacket. Can't think of potholes deep as the Mariana Trench that could have distorted three rear wheels this fast. Avoid. Scam. Poor quality.

Tried to discuss an issue with how contamination got into a sealed break system, that caused damage to break cylinder. On a 3 year old trek powerfly 7 bike. They hung up on me, after saying it was outside warranty.

Koersfiets gekocht +5.000 euro, rit 2 komt achteras los. Daardoor gevallen en kader onherstelbaar beschadigd. Garantie zou je denken, niets is minder waar. Koop geen Trek, garantie is in de praktijk een lege doos...

I bought a trek marlin two years ago , it’s garbage , the frame’s good but everything they put on the bike is garbage , the tires, the rims , the breaks everything is on the cheaper side , I had to change everything on the bike ……. Don’t buy a trek there’s better bikes on the market

Getting parts for a 6 month old FX+ 2 LT is nigh on impossible a joke but it my mistake for buying Chinese cr4p i got to wait until the end of august or the beginning of September i payed over 2,00.00 for this lump of sh 1t