Martha Y.
The rugs were great just not the right…
The rugs were great just not the right color for me. The one star rating concerns the return process. I emailed you to notify you of my intent to return. Took three emails from me to you to get a reply. Ok, I understand the first ones went to junk. Got the return authorization and printed the label. Took the rugs to return and it cost $58 and change. I emailed on 2/12 or 13again to ask if I would be reimbursed for that. Again....no reply. So... the rugs are on their way back to you. I will be watching for a credit on my card for the rugs and and hopefully the cost of return shipping.
Response from TreewoolFeb 17, 2022
Thank you for your review sharing your experience. We are truly sorry that you were unhappy with the return process. Having checked the emails, we do not see an email from you at our Customer Support email ID [email protected] after 01/13. However I do now see one email from you this week at our [email protected], which is not a priority email address. So, apologies for that. As you were informed previously, the product needs to be returned to us for issuing a refund, which is a standard practice in the industry and is also our terms of sale. Having said that, we would have no choice of the carrier you choose to return the product or the cost associated with it. However, please be assured that we take full responsibility for the product delivery at no extra cost to the customer and products are backed with a 90 day returns guarantee. We are glad that you liked the product and do hope to serve you again in the future.