Carlos R.
After placing an order on March 2 2024…
After placing an order on March 2 2024 to buy a Lezyne Macro Drive 1400 Headlight and not receiving any notification of my purchase, a week after that I received the item mentioned before used in an already open and in bad condition box. The headlight was dirty with two tiny pieces of grass! and full of lint obviously after been cleaned with paper towel after been USED. This talk about Tree Fort Bikes really badly. If you get something from a professional company like Jenson they always tells you if the item come in an already open box, they don’t trick out their customers by hiding the true about selling used items like if they are new.I wish I could attach the pictures.
Response from Tree Fort BikesMar 13, 2024
Hey Carlos, I am so sorry that this happened and am very confused how it could have. We have never had one of those lights returned. The only thing I can think of is that somehow our distributor received a return from another dealer and did not notice it was opened. I will give you a call in the am and we will gladly take that light back and get you a new one, or work out a solution that makes you want to come back and order from us again! Sincerely, Scott and Your Fellow Cyclists at Tree Fort Bikes




