Treat A DogReviews of treatadog.com

Don't waste your money. This bed is very poor quality. I wish I had researched it better before buying it. I have 4 dogs that will not lay in it. The cover is some sort of plastic that makes a lot of noise and they will not return or exchange it . Seriously regret buying this.

How can anyone even get ahold of them to leave a voicemail? I’ve tried Cali g for several days to get info before I purchase one of their VERY expensive dog beds. Which I have no problem paying for if I can get my questions answered. All I get is a loops song of “who let the dogs out” I literally waited for 6 minutes. Nobody answered. I’m giving up and going elsewhere. Poor customer service will never get my money. I’m a stickler for good customer service.

Horrible customer service. Don’t do business with these folks bought a dog seat cover my backseat came with the big tear and it took forever for me to receive it the first place now it’s been over a week can’t get a hold of anyone no one will return my phone calls I don’t know respond to my emails shop somewhere else

I have been trying to contact this company since the middle of December via emails voicemails etc. they are not very responsive at all; it appears that they want to treat a dog but don’t seem to care much about humans. All I wanted was information regarding a couple of dog beds and they did not have the courtesy to get back to me. I left three voicemails and sent four or five emails.

Order #209273, ordered the large dog bed, the zipper broke after one washing and they would not replace. Would not buy another bed from them.

I purchased a large dog bed from Treat A Dog on Nov. 4th, order number ORDER #268869. It was delivered on Nov. 9. It was too large for our crate and I phoned the customer service number on Nov. 12th and left a message -- no response. I phoned on Nov. 14th (twice) and left two more messages and no response even though the message states to leave a message and they will return call. I continued to call multiple times until so frustrated that I emailed ---emailed 7 times and never rec'd a response. I phoned over and over on Nov. 22 until finally receiving a response. Explained I wanted to return the bed and was told they would email me directions. I asked if I could just exchange for a smaller size and was told that I should return the item, receive the refund and then purchase a smaller size since it was the holiday season. I never rec'd instructions on returning the item or shipping information. I phoned and phoned and then emailed multiple times. It was now Nov. 24th and I received a response to an email. I was told I had to pay the shipping charge, send it back and refund within 3 days. I did all of this and added insurance and to reiterate, the foam bed WAS NOT removed from it's packaging so I was assured I would finally receive a credit. I continued to try and contact them through all avenues, no response, 6 messages through phone, 7-10 emails over all. First time contacting them simply to find out how to return the item was November 14 and I did not hear back until 10 days later after 13-16 attempts on my part. It gets worse. I paid to ship it back, arrived on Dec. .13, 2018 and I never received acknowledgement it had been received or that the funds would be credited to my card. Nothing. I had the USPS tracking and I phoned multiple times on Dec. 20 and 21 --- left 3 messages and still, no response. I emailed 5 times and included the tracking information and received a response that I could not be refunded the funds because the foam bed was opened --- IT WAS NOT. They blatantly lied, never respond, give false information on their website or hide information but I am completely stunned and appalled that any company can receive a return and a) simply NOT correspond with the customer as to the status and b) even if the item was non-refundable (again, the foam bedding was still in its protective cover), any customer would expect a response stating why it was not refunded and offer an exchange or at the very least, a credit to receive another item. I cannot believe how much time and money this has cost to receive the worst possible service and was not ever provided accurate and true information. Total cost w/ shipping: $134.00 and for nothing.....I am out this money for absolutely nothing except lies and misleading information. I want a refund because this is beyond ridiculous.

NO response to my emails or facebook messages after I placed my order. Have not received tracking information for my order. Hoping I actually receive my order. If I do, I will update this review with product review. Hoping that I haven't been scammed $107-

This company has gladly taken my money but has not delivered their shipping promises. On their website they show 5-star review with over 600 customers. This must be fraud. I cannot be the only person who has experienced poor customer service. The item I purchased is supposedly scheduled to be delivered in another week. However, UPS tracking shows UPS ground, and my order shows I paid for UPS Priority. If I ever receive the bed I ordered for my dogs who was having a painful surgery, I will review the quality. The surgery is over, but I will have a $148 + shipping bed.