TREASURE REALTYReviews of treasurerealty.com

I will start out by saying we’ve rented from Treasure Realty 5 time prior to today’s check in and have never had a problem so we are not the complaining type. 2376 New River Inlet Rd is in deplorable condition and filthy. The place smells musty. The garage is filled with sand and the ceiling is falling down. The air conditioners are all broken, central AC and mini splits, except 1. There’s a reason there a box fans all around. There’s water pouring down the wall from one of wall AC units. They tried to hide the fact the place was never cleaned. The cleaning people came while we were there and never vacuumed, never cleaned the mirrors, left hair in the showers, and left all dead roaches on the floor even after being told the location of them. There are at least 4 roaches on the floor, the dishwasher is broken, and the sliding glass door has a sign on it that says broken. We called the “property care team” who came out and left without any communication and without even looking at 2 of the units. Tracey at the office said we can leave or stay and see if the owner will give us any refund at the end of the week. She sailed by the fact that Treasure Realty has a portion of our money as well. They told us they had no more properties to rent us and we called Ward who is also sold out or we would have hightailed it out of this disgusting dump. We drove 10 hours to be told to go home or deal with it. This owner puts absolutely zero money into his property and Treasure falsely advertises the property through staged photos and cropping of the abhorrent conditions and blatantly states the law says they have to be on the owners side. Hoping these issues are resolved quickly and that we can post a positive update to this review but for now, if we had any other place to stay, we would. RUN, don’t walk away from this property. Update: After much deliberation, we were able to speak with Bill Byrd who listened to our concerns and came out to see the property. He offered a partial refund for the many inconveniences of this property. We appreciate his understanding and wish we were able to speak with him first! Update: 8/3/21. The partial refund check has arrived in the mail as promised by Bill. Thank you.

I have stayed at 2508 South shore Drive three times. This time for 2 weeks and it was one disaster after another. First the water heater element went bad so no ho water (no one's fault as that can happen), then upstairs AC not working well (AC filter filthy and clearly had not been changed recently), washing never finished a cycle just continued to run, dryer would not dry clothes after multiple cycles and caused the upstairs to become even hotter (upon inspection the dryer hose had been previously duct taped and now had a hole so all the moisture was just blowing out into the upstairs), bugs everywhere (roaches and bugs on the counter), AC unit then froze and caused a leak in the first floor ceiling which we had to place pots under the leaks, ice make made ice continuously so when you open the freezer door ice poured out onto the kitchen floor. All of this was relayed to Treasure Realty, and they only addressed the water heater element and the AC filter and added freon to the upstairs AC unit. Everything else was not addressed and we had to go to a laundry mat to do laundry. The owners were called and stated the washer/dryer worked for them so not to worry about it, per the repair tech. that came to the house. Additionally the beds are in need of new mattresses, both the upstairs king and queen cause you to roll to the middle. I have been coming to Topsail for 40+ years and have never had such a bad experience, and poor response from the realty company.

In the past we have had excellent luck renting through Treasure Realty. This last rental should be more closely reviewed by Treasure. The central air was not working on the main floor and three room air conditioners were duct taped into the master bedroom and living room. They were noisy and running constantly....really disturbing for sleep. In addition when we arrived there was an old dirty stove/oven sitting in the main living room which they removed after we called on Monday. The microwave in the kitchen was rusted inside and was a mess...had to readjust the turntable every time we used it to get it to work. There was lots more about this property the was not on the level we have come to enjoy when using Treasure, but it’s too much to list here. We’ve been using Treasure for about six years and we’re very disappointed.

Please read before you rent from Treasure Realty! We were not informed of leak in master bedroom prior to entering home... even though carpet soaking.. industrial filthy dehumidifier in closet and tubing strung thru master bath into the shower! Ever heard the sound of industrial dehumidifier? Ever tried to sleep in a room that smells like wet dog with drip drip drip. No communication up front! Even though they had my cell and email and I picked up packet at office in person! Sleazy operation! Nice as can be til your moneys in their pocket! I was to receive an email later in the week of May 23 telling me if reimbursement. It’s June 10th I’m still waiting! Air conditioning pan in ceiling with holes.. carpet wet smelled of wet dog.. dehumidifier in master bedroom emptying in-shower.. the entire week. We paid over 3700 for week we were reimbursed 224... which credit card company notified me of.,. Not Treasure Realty... even though on Memorial Day I was promised an email! Many other Realtors! Choose one besides Treasure! I’ve emailed multiple times since leaving island asking for an explanation! I’ve received none! Ridiculous!

This company employee some of the rudest people I have ever dealt with. Fourth year with Treasure Realty and every year everyone there have been rude as can be. This year was the last straw. What in the world is wrong with your people and your company? I never stoop so low to write negative reviews, but I have had enough. When you are dealing with people that spend 6,000 to 10,000 every year on rental properties the least you could do is show some respect and show some customer courtesy. HAVE YOU HEARD OF PEOPLE SKILLS????

Well their is a lot to say for starters the duplex burned down the first day are cars and everything we brought were to. treasure realty was great at first bought us food put us in another place not oceanfront but hey.Now when we started to ask questions and talk to the media that’s when they distanced themselves didn’t talk or reach out at all and still to this day they haven’t reimburse my uncle or grandparents. I mean what else do you have to do to get reimbursed. We will never rent from them again and probably will never go to topsail again

We have used Treasure Realty since 2004, however we noticed that 2 yrs ago the employees were rude and obnoxious. But, giving the benefit of the doubt we used them last year. Big mistake! No longer rude just outright nasty! And the house we always rent had fallen into disrepair, enough to say it’s not worth $10,000 for a week. We tried to speak to them but it landed on deaf ears’ after the hurricane I waited months to ask for a damage report and repairs done to the house. 5 times I was told oh I’ll put that together for you and email it today! Well, I’m still waiting!!!! I wonder what the homeowners would think if they knew how their realtor treated their guests! My husband and I are ready to buy a beach front property but I won’t use treasure realty for that purchase! It’s too bad but oh well

I did send an email in which nobody responded to it. I’ll just leave it at that