TREASURE REALTYReviews of treasurerealty.com

Top Sail Reef photos are 3 years old. What are you guys hiding? people will find out how you operate the hard way.

Our family rented a house for one week from Treasure Reality. The house was left unclean and furniture broken. Treasure reality was unresponsive to concerns until our trip had concluded, and even then providing horrible customer service. Provided the many options out there and current COVID concerns, I would strongly suggest you opt for another provider or will likely be thoroughly disappointed.

2404 Shore Dr., South was our house. The AC unit does not cool the house, a guest got stuck in the elevator and maintenance helped get her out. Three story house and the elevator was NEVER fixed. The master bedroom wall leaked profusely down the wall into an outlet. Grill was filthy. Electrical outlet on porch was hanging out and very dangerous to all involved. Railing on the third floor porch was loose and very dangerous. Maintenance was told and never fixed it. Trash in the dunes, all plastic deck chairs broken. Floor filthy underneath furniture. Check in time moved up 1 hour without letting us know. We left a list of complaints with Treasure Realty when we left on Saturday. It is now Thursday an no one had contacted us nor will they answer our calls when we follow up. We have read several reviews which are very similar complaints. Very disappointing experience. We expected more for the amount we paid for this rental.

First, I'm only leaving 1 star because I was required to, in order to write this review! I'm a local, in the business of restoring and renovating homes, in the area covered by Treasure Realty. We have been working on the Baker's personal home, and I have to say it has been the worst experience ever! From start to finish, nothing has been good enough! All of us have been doing our very best to fulfill every demand put forth by Richard! It's been 5 weeks since we started it and have not been paid yet! The job is done, aside from paint touch ups, and the Homeowner's Association inspected today and approved the payment, but Richard has done his very best to extend the job. Asking for ridiculous things to be done, not in contract, delaying approval on payment until he is satisfied, before final walkthrough and exit of the job. All to avoid paying for contractor work not covered by HOA! They talk about their Christian values and all the help to the community, but we are locals, restoring their home, and we are struggling to pay bills because he doesn't want to pay for the work! I know this has very little to do with the company itself, but it shows how little they consider the locals in their own community, who are trying to make their home livable and beautiful again! He refuses to pay people for the work they have done for him! I will never do anymore work for him again, personal or rental! Beware of people professing Christian faith and values to make themselves appear kinder and more trustworthy! All to make the money that they will not use to pay people that worked for them!

Weve used them to book our house for our wedding, last vacation as a couple of 2 and was trying to book our first vacation as a family of 4. We were celebrating both our sons birthdays as well as our 7 year anniversary. With everything going on with covid we weren't sure if we were going to get to go so requested a refund. When they hadn't got back to us for 3 days we figured the refund wasnt going to happen and we were going to go and make the most of it. We started packing but decided we'ld better call to check on things. Glad we did! We we're informed today (the day before we are to leave) they had canceled our reservation today and had already booked another family without us even knowing. We couldn't go if we wanted to. They offered no solution to this problem. They could have given us another property that was available for that week. I would never use them and hope you wont consider them either. To say I'm livid would be an understatement. This is precious time off from work that I'll never get back. This vacation was scheduled a year in advance so that I would be able to get off work. Theyve been very unprofessional about this whole thing. Very poor customer service!!!

St. Regis Resort North Topsail unit 2404 Writing on the internal walls, ice maker didnt work, bedroom TV didnt work. No onsite management team, no sheets,towels or even toilet paper. Did not disclose damaged areas until after you booked. Construction noise at 7AM everyday. When you were able to finally contact the management team, they came across as dishonest and uncaring. Very disappointed and I will not recommend to anyone I know to stay there.

BEWARE! There is a hurricane right now and the island has a mandated evacuation! We purchased the travel insurance and they still won’t reimburse. In the emails they have sent they expect us to sit on a will call basis and wait to see when they the evacuation is lifted, see if the house is intact! They will only let us file the claim if it is 4 or more days into the vacation. That means that we have to wait to drive 12 hrs to get there and then only have 3 days there and drive 13 hrs home! Terrible company and horrible customer service! DO NOT USE THEM!

We have rented two years in a row with Treasure Realty. Both years when we arrived at check-in, the houses were dirty. That is unacceptable. We pay a lot of money to rent a nice house for our extended family for the week. The management was rude, inconsiderate and did not compensate us well for the dirty house. They seem to be understaffed and need to get their act together. We will not be renting from them again. Think twice before you rent with this company. You may arrive to a dirty house.