Mark
Walter should be promoted!
Absolutely no one wants to call customer service and, evidently, neither does Frontier based on their "super-secret" which requires detective's work to locate. However, Walter proficiently and professionally corrected a very frustrating morning caused, apparently, by a malfunctioning app. We were on the phone for over 1.5 hrs as he navigated the situation to figure out why I had 7 separate charges of various amounts for only 2 Frontier tickets as well as figure out why neither flight was actually confirmed despite my receiving two Confirmation Numbers. Walter was patient, polite and represented the company well during this situation. As a recently retired supervisor, I can honestly say he should be considered for promotion when he feels it's his time as he clearly sets the example that those he works with should follow. Thank you again Walter!




