TravisMathewReviews of travismathew.com

Absolutely shocking customer service and antiquated returns process. I bought some golf shoes which are too small. Normally not an issue as can simply return…… not in this case…. To return an item you have to email them and ask for a returns label. It’s been 2 weeks, not a single response despite chasing several times. Now I am left with a pair of shoes that don’t fit me and no refund. Unacceptable, I will never purchase anything from Travis Mathew again.

Placed an order for golf shoes, after ten days they had not arrived. Spoke to customer services who assured me they would be delivered by the weekend. On Monday, 16 days after ordering, I received an email saying the order had been cancelled since the shoes were out of stock. I WAS FUMING!!!

Purchased a couple of pairs of casual shoes (which are quite frankly bang average) and a pair of top end “Ringer” golf shoes. Comfort factor isn’t great for a premium shoe and the laces broke within a month. According to their customer service they don’t offer replacement laces. Stick to major brands where you have half a chance of customer service that isn’ “Callaway Based” - won’t touch this crud again!

Shocking! Ordered some golf shoes and they send completely the wrong style and colour…I emailed for a returns label and : working days later, still no response! Avoid at all costs!

Ordered Legend Golf shoes. Process including free fast delivery was first class. The shoes both look, fit and feel great. Just the quality they are described to be. This is my first purchase from this company and definitely won’t be my last.

Sent me a youth hat, when there is no option for ‘youth’ on their website and then the hat still in ‘processing’ has just never been sent. Its took 3 weeks for them to send a return label for the youth hat. Horrendous customer service, puts you off ever wanting to buy anything through them again.

Just bought the new black zip up hoodie jacket 2 weeks ago and it's already falling apart. I searched online and it's happening to others too. Will not buy them again.

I think Travis Mathew is amazing company from my first experience from launch and I tend to be part of your company and love to set a partnership with Travis Mathew on my company and help with setting up a sponsorship and more