TravisMathewReviews of travismathew.com

The products are fantastic but the customer service is shocking. I have tried to return > £300 worth of goods, and their portal was broken. So after about a week I get a UPS return barcode forwarded to me. I drop the parcel with UPS, everything was fine except as Travis Mathew made the return label and forwarded it to me, I didn’t get a receipt. This wouldn’t have been a problem if UPS didn’t lose the parcel. Trying to get my refund has been a nightmare and communication is so slow. They still haven’t given me a refund.

Their products may look good but when you need to return something it is a disaster. One of the worst, if not the worst, company I have ever had to deal with for returns. Their online system didn't allow me to action anything online so I called their customer service number which went through to Callaway - no one was available at the time and no one called back. I then needed to engage in email exchanges for days and days to get anything actioned. After constantly having to chase matters I finally got an UPS return label to return the goods and the matter was resolved and monies refunded thereafter.

VERY DISAPPOINTED ... I recently contacted the Travis Matthews Customer Service department (via phone) requesting a replacement for a 1 year old pair of navy golf pants. These were purchased at my local PGA Superstore (Naples, FL) during the Spring of 2025. The fabric had started to 'pile on the front and around the pocket. I had worn these pants approximately 10 times, probably less. I was asked to send pictures and a copy of receipt. Well, taking pics was easy enough but of course I'm not saving receipts for pants for one month, much less one year. One of the pics shows a date of 05/24 which I assume (but can't speak with complete certainty) is a manufacturing date. When I received my response it was an offer of 40% off a new purchase as they no longer make this exact model. (They could have easily offered a similar product replacement). I said this seemed unfair and was not a satisfactory solution. I have heard nothing more. I have purchased a reasonable number of TM products in the past for both myself and for our son in law. I will stick with other brands whose quality I know I can trust (Peter Millar, Redvanly and Johnnie O). TM has lost a good customer and certainly not one who will recommend their products to others. As I said at the beginning 'VERY DISAPPOINTED'

Bought 2 pairs of their top of the range golf shoes Ringers in their sale wore 1 pair for a whole season no problems at all.However wore the second pair they lasted 12 rounds as sole on left foot split right across in 4 points of outer sole .The cleats housing also fell out as well .Spoke to customer services waste of time would not replace or repair offered me 20% off any full priced item.Absolutely shocking, shoes should last longer than 12 rounds of golf not fit for purpose.Will never buy from them again.Would have given no star rating if available.

Absolutely shocking customer service and antiquated returns process. I bought some golf shoes which are too small. Normally not an issue as can simply return…… not in this case…. To return an item you have to email them and ask for a returns label. It’s been 2 weeks, not a single response despite chasing several times. Now I am left with a pair of shoes that don’t fit me and no refund. Unacceptable, I will never purchase anything from Travis Mathew again.

Placed an order for golf shoes, after ten days they had not arrived. Spoke to customer services who assured me they would be delivered by the weekend. On Monday, 16 days after ordering, I received an email saying the order had been cancelled since the shoes were out of stock. I WAS FUMING!!!

Purchased a couple of pairs of casual shoes (which are quite frankly bang average) and a pair of top end “Ringer” golf shoes. Comfort factor isn’t great for a premium shoe and the laces broke within a month. According to their customer service they don’t offer replacement laces. Stick to major brands where you have half a chance of customer service that isn’ “Callaway Based” - won’t touch this crud again!

Shocking! Ordered some golf shoes and they send completely the wrong style and colour…I emailed for a returns label and : working days later, still no response! Avoid at all costs!