Travel ImpressionsReviews of travimp.com

We had a terrible experience with Travel Impressions. We booked a trip through them to the Dominican Republic, and when we tried to check into our hotel, they said they couldn't find the reservation in the system. Travel Impressions had us go to another hotel - 45 minutes away, through floods, at night - and we were told they would cover the cost of that hotel. But the Travel Impressions credit card wouldn't go through at the other hotel, so we had to put a $600 hold on our credit card. They have taken no accountability for this, and have given us no compensation. A total scam.

Travel Impression is a scam they took $3000 of my money through AMEX and will not honor the credit.

AAA Travel and Travel Impressions booked hotels with our vacation package that were uninhabitable. Upon arrival at the first hotel, we encountered black mold and a non-working door lock. We discovered a roach infestation and were concerned about inadvertently carrying roaches out with our luggage. With a non-locking door to our room and the health hazards associated with black mold, we could not comfortably stay for even one night. Out in an unsafe area after 10 pm, searching for a safe place to stay, we had no assistance whatsoever from AAA Travel or Travel Impressions. The hotels they chose were not properly vetted, and despite having documented evidence of the room’s condition, we were not refunded a dime. Think twice before booking with them.

Scam artists. Paid $1600 for a trip for my son’s birthday and the Microsoft IT debacle took the airlines down. Two days after that, Delta cancels my flight. Agent on the phone for day of travel did NOTHING to find a resolution but waste my time sitting on hold for 4 hours. Now they refuse refund or credit of any sort because “policy” repeatedly telling me if I had cancelled the day before I would get a credit like I could have predicted the airlines would be non operational for days after a computer issue. There’s the legal aspect and then the moral one. Best believe they have covered themselves legally with the fine print. But morally, given the circumstances I would expect any business that wanted my future business and referrals to TRY to do SOMETHING other than tell me I’m screwed and they are keeping my money.

went on a terrible vacation terrible flight. first off never been on spirit that was just the beginning of this terrible vacation they didnt even offer water. second the travel agent of Travel Impressions completely bold face lied about the itinerary as well as stating the resort was all inclusive which it was NOT. we had brought our grandchildren with us and it was not kid friendly, there was nothing for them to do. the resort was called White Sands Carretera Gorda Punta Cana, Dominican Republic. It was the absolute worst. As senior citizens I fully believe this travel agency company took advantage of my family and i and this resort was a full scheme! I cant even get my money back it is disgusting. Travel Impressions needs to be fully shut down as a whole!!

I am begging you if you are doing research on a travel company listen up. I'm sounding the alarm DO NOT use Travel Impressions. My client had an emergency and couldn't go to Jamaica and she gets a credit. This year I of to use her credit to book and it only let me use the lodging and made her pay for the air again. I ask to escalate and they laughed, gave me an email, I emailed the person they typed "why are you sending this to me". I go back get the correct email to her no. I go directly to the airline and escalate and they refund my client. We add a 3rd person to this year's trip and not he can't do. I ask to sway out names (so said client gets his money back) they aggressively said NO. I call back to just cancel him and NOW they have literally lost the reservation. They can't cancel him and the originator with the credit issues they can't find even though I have an actually booking with reservation number. I was told after 2 hours to call the airline myself and ask them for the PIN and call them back so they can find the reservation and make the changes. Now I work for them??? TRASHHHHHHHHH CITY. RUN

I worked with Georgiann Jaworskyj. I was very disappointed with her service. It was clear that the expectation was that there would be no changes after the deposit was made. When I called to ask for pricing with some date changes and then switching from double to single occupancy she said she would not pursue unless I wanted to make the changes. Then when I asked for information about renting a scooter for my husband, since he was having some mobility issues, she said I needed to wait until a few weeks before arrival. My husbands health situation required that I make an evaluation of whether we could go and I needed that information to help with the decision. Then when I arrived at the resort for the wedding in which 74 people would be attending I found that many others had issues with Georgiann, as well. Maybe it is travel impressions ‘rules’ that force the inflexibility, but I am truly flummoxed and would never use this organization again.

If I could give a negative star, they would receive -10! 2.5 MONTHS later and I am still waiting for my confirmation on tickets and car rental as well as what is owed to me. I have had the biggest run aound, 13 different phone numbers to call, and was finally told to go into the office to actually get best action. The office they told me to go to was not even close to me and once I got there, I was told they only go by appointments. By this time I was a nervous wreck and in tears and showed him my documents and said you have no idea what I have been through. The agent did come see me and did work on getting this taken care of. She wanted to know why I was there when this other branch was closer? The man told me the other branches didn't have an agent to work with me. This agent, Nina herself, has been given a run around and fighting to get this done now for over a month! As a result of waiting for car rental confirmation, I had to pay another $40. as the car rental went up that much in THREE days! I received documents stating I still owed approx 1k even though it as all been paid in full. When I sent pics of docs to my agent, she said it was showing what was paid, but docs showed, still owe. Received a call from agent saying she will send me updated documents showing PIF. No promise as to when they will be mailed but they are coming. 2 b continued, I am sure. M. Packard