Travel ImpressionsReviews of travimp.com

My wife and I have been traveling for years with another couple 100% of the time. In past travels, I took on the arduous tasks of orchestrating travel arrangements for the 4 of us and sometimes for as many as 10 couples (20 people) including airfare, ground transportation, lodging, and excursions, and I also designed theme T-Shirts for our trips. We’ve always had successful travels and everyone was very happy. After a myriad of trips, I decided to explore the travel agent option to ease my workload and frustrations, hence Travel Impressions. Initially, the communications between the agent and I were somewhat difficult because she didn’t seem to grasp the importance of contacting the other travelers for personal details. Eventually, she seemed to figure it out but I noticed a disconnect between her and I to the extent that my travel plans reflected either incorrect or missing information. It became so bad that I began deferring to my fellow travelers for updates to ensure my travel plans met our expectations. When we arrived at the destination airport, they had to find a driver because the scheduled driver was given another group so, the replacement vehicle just barely accommodated the four of us and our luggage. We arrived at the resort and my name was listed with one of the other travelers…..the trip just didn’t rise to my expectations. Needless to say, I will NEVER use a travel agent again!!!!

We purchased travel insurance from Travel Impressions for a trip to Iceland - On April 13th my travel companion was diagnosed with stage 4 pancreatic cancer - after 4 grueling weeks in the hospital she is now at hope on Hospice care. The travel insurance was only for a credit - not a full refund, which was our first mistake. We asked if we could transfer the trip to one of her daughters, we were told NO and that we would need to produce a death certificate (which is NOT going to be an issue) for them to even transfer the credit to me - the only other person on the reservation. I am now in a situation where I either have to travel somewhere with one of her daughters and/or pay them the cost of what their mother paid for the trip. It is unconscionable that Travel Impressions will NOT transfer the credit to her daughter. The daughter had planned to get married in September, but due to the circumstances the wedding will be held later this week by her Mother's hospital bed. Her Mother had hoped to transfer the credit to her to use on her honeymoon. If you need to contact me,

We have had to rebook this vacation 3 times due to hurricanes and our travel agents never let was no about the bad weather until we called her. After that we had to change flights and that was all screwed up. Got to the airport last night 2 hours ahead of schedule only to find out our flights were not in the system, had to rebook through another city, only to get to the Bahamas 3 hours later than expected. Once in the Bahamas they could not find our hotel transfers that were supposedly booked and changed with our flights. Waiting to get to the resort, probably won’t have a room there once we arrive. I would never use travel impression or our travel agent ever again and will tell everyone I know to avoid them. To top it all off, the 1st trip that got cancelled, they told us they did not have enough time to rebook our trip, but we were able to book a different trip on our own with no problems in 3 days through Expedia, how does that work?

We were directed to contact Travel Impressions if we had trouble on our vacation. The condo we were sent to was not acceptable for many reasons. Contacted TI at 3:00. After 3 hours, 4 calls (two of which were dropped without a return call) we were left to find our own lodging. The first 3 representatives didn't bother to reach out to the condo. By the time of the 4th phone call the condo office was closed. I was told I would receive an update first thing in the morning but meanwhile we would need to cover the first night of the new hotel and that we would receive a refund check. I never received ANY further communication from TI. Once back from vacation I reached out again and was told that I wasn't eligible for a refund because TI had not booked the second hotel for us. They could have very easily picked up the remaining nights on the reservation if they had called back. Ultimately our travel agent went to bat for us and we did receive a partial refund. In short, TI did not help us find lodging, was nonresponsive, did not follow up.

This company steals money from the small, family-owned businesses that supply them with customers. If you value the working person and small businesses, you will not give your money to Travel Impressions or their parent company Apple Leisure Group.

i was told by our group scheduling a cruise to use their "friend" travel agent that pointed us to use this site. DO NOT USE THIS!! I was charged $1701.50 under APPLE VACATIONS TS NEWTON SQUARE PA "P.O. Box 6500 STE 100 Newtown Square PA" and within the same minute was charged $1119.40 under TRAVEL IMPRESSIONS 631-845-8000 NY "999 STEWART AVE SUITE 210" "BETHPAGE NY" They claim everything is was legit, still working with my credit card company to get the double charge refunded. BEWARE! they charge different amounts from different locations hoping you'll be a moron and pay them.

I'm only rating them 1 star because they don't have 1/2 a star as a choice! Horrible, Horrible, terms and conditions. We purchased the Travel Protection Plus because "They strongly recommend that you purchase" to cover cancellation and change fees. I had an emergency and had to cancel one reservation because my husband could make the trip. Had then transfer the reservation to my sister instead so that we wouldn't lose the reservation, I purchased everything and paid in full since Dec 2024. Don't even bother purchasing the "Travel Protection Plus Plan" so far I'm $339.99 at a loss because according to them this is non-transferable nor refundable. I don't know why they recommend this so-called Travel Protection Plus Plan if its worthless! Very, Very, Very, dissatisfied with their customer service as well. The associate that was taking care of us when I first purchased reservations quit, so we are dealing with someone that has no experience and has to reach out to other parties to answer questions. So unprofessional! Would Highly NOT RECOMMEND this travel AGENCY to anyone!

Horrible customer service. Unhelpful and unwilling to fix issues. They explain things over and over regardless of your question as though they didn’t listen/read or bother to comprehend. They put everything off onto the airline once booked but because it was booked by a 3rd party you have no control over your flights. They act like they are doing you a favor when it is in fact part of their job as a travel agent. They act as though you are saving money by booking with them you are certainly not.