Charles G.
After I decided on the oxy machine I…
After I decided on the oxy machine I wanted, I placed the order and waited for something to happen. Many days went by, and I had to contact them, instead of them contacting me with status updates. When I got in touch with one of the reps, they couldn't find my order and it took some time for them to actually find it. It was almost as though I had to contact them after the initial call...just to make sure I wanted something from them. I purchased my machine outright, and I had the sense that things would have been much smoother if I had "leased" the machine.
Response from Travel Oxygen by Liberty MedicalJun 18, 2019
Mr. Guinn: I am so sorry you were so displeased. I f you would like to talk to me personally so that I can improve our customer service, feel free to reach out and ask for me. I care about my customers and the quality of service they receive. Krista Ritter Owner


