Travel OutlookReviews of traveloutlook.com

It is the worst call center. They are fake people who lie blatantly and don't give you tickets after you book the tickets. I had to chase them for weeks, but still, they couldn't give me the ticket. It was awful. Please beware of these terrible people and stay aware of the scams they are running.

This is a rogue company. They re not in uk but the use a uk land line to scam innocent citizens. They front a young girl as the receptionist but is all scam . I have paid for a ticket and l still haven’t received my tickets and l have paid the full price. This guys shouldn’t be allowed to operate.They re Thieves.They claim to be English but they couldn’t speak a correct sentence. I have reported to the police and l will make sure l bring them down so they don’t scam innocent citizens. Beware of this very wicked criminals , they use different names EXPRESS TRAVEL WORLD , OUTLOOK TRAVEL SERVICES. When you make payments to them it goes to different account name. The landline is never answered . The wassap line is useless because they will never reply. This guys re not even in England but they have someone in England that works with them. They re very hungry thieves because they will keep pestering you until you send the payment, but you will never hear from them . They must go down . I feel sorry for very senior citizens that would be lured into this . They re not English. I will confirm l spoke to an Asian lady that won’t stop calling until l she managed to convince me l was dealing with a normal travel agent. Scammers . Don’t bother at all . He claims his name is Peter but he is Ahmed . They re just operating freely in uk, but will not be for long because they re going down ..

Very poor service. The hotel we stayed at was very poor, no toilet paper, very poorly maintained toilets in the lobby and indifferent staff. Complained with the hotel & with Travel Outlook, but after waiting for a reply for over 2 weeks, still no resolution. They are not very proactive in getting back to the customer, or very good at resolving any issues in a timely manner. I would have given zero stars, but that was not an option.

Customers Beware! HORRIBLE HORRIBLE COMPANY!! Do not use this reservation company. I cancelled my reservation in less than an hour and called to make sure the reservation was cancelled and that my money would be refunded and I was on hold for over 2 hours and several phone calls later. When I got the chance to talk to an agent, she wasn't very accommodating and told me they don't do one. They are a rip off, stay away!!

What's terrible about them, is that even when you're talking to a person, you still feel like talking to a robot! They can't give you real answers, can't resolve the problem they caused, but only follow their "protocols" it's ridiculous!

The managers I've spoken to were very dismissive and arrogant. They have this toxic and hostile attitude that really repelled me from using the company's services ever again. They made it sound like I was the problem when I raised my issues to them. That's how arrogant and toxic they are. Avoid transacting with this company!!

The management was quite arrogant and seemed more concerned about boasting their accomplishments than really providing decent service. Their dismissive and ignorant attitude toward customers' complaints left me feeling devalued and insulted. As opposed to addressing serious issues, they preferred to dismiss and reject any criticism, which was extremely annoying. Their lack of professionalism and real concern for their consumers demonstrated that their primary goal was profit rather than developing lasting relationships.

My experience with this company's customer service is horrible. The employees here provided terrible solutions, and the awful management wasn't of help at all. I also encountered so many issues during my transactions, and it was really exhausting. Avoid this company altogether.