Travel OutlookReviews of traveloutlook.com

I had an incredibly frustrating experience with Travel Outlook. The agents were rude and unhelpful, which only compounded my problems. I tried to make changes to a reservation but was met with hostility and no willingness to accommodate any requests. To make matters worse, their policy on booking is extremely rigid - everything is non-changeable and non-refundable , no matter the circumstances. This inflexible approach, combined with poor customer service, left me feeling frustrated. I would strongly recommend avoiding Travel Outlook!

Are you look to avail the services of Travel Outlook? Well, I recommend you not to. I suggest that you avoid availing any service from this horrible company because you'll just end up wasting your time and feeling frustrated. Most of the agents here are rude and uncooperative, and the customer service is also terrible.

I bought a ticket from them, and their agent promised that it would be refundable. This person lied blatantly, as the invoice they sent clearly mentioned that the ticket was non-refundable. I felt horrible. When I tried to contact them to complain, these people never picked up. It was awful. Please avoid these fake people who can do anything to sell.

Someone called Sharon has given them my number. How many times do I have to tell them they have the wrong number. Useless

Disrespectful agents turns your mood awfully! I don't understand why management would not train their agents to be respectful and not rude!! Basic courtesy to customers is a no brainer! Management is to blame for the lack of employee training in my opinion!

OutLook Travels through express World Travel Agents tried to defraud me by making a booking reference No: OT6732 for me Port Harcourt Nigeria for £869 Economy Flex ticket, which is changeable and refundable. But after making a deposit of £50 as agreed for instalment payment, they sent me an invoice to sign stating non refundable and non changeable dates and even no deposit refunds. I called the agent Mr Sam 7-10 a day with no response and after 3 days, I used another line and call and someone by Name Jenny picked up and I reported the situation to her and she promised to rectify the issue that day but didn’t, the next day, I got another agent by name Peter, reported issue, he promised to resolve issue but also failed. I sent an email to OutLook with a complaint and the supervisor by name Amed replied to resolve the issue but failed also. I’ve reported to my bankers with all the wattsapp conversations between me and them and they’ve taken up the issue. Please don’t pay any money or any deposit to them cos they are not trustworthy. Don’t pay money to Express World Travel agent.

We applied for visitor visa to Australia only for 3 months. Applicant was NSBM student. We provided all documents as requested. But ultimately visa refused. They say it is upto Visa Officer. But I found agent has not done his part on HomeTie. It is their error.

Calling these people was the worst experience of my life. The wait times were too long and brutal. It was exhausting and very stressful to wait for their executives to pick up my call. Even when they did, they were slow to respond and lacked the knowledge. It was a terrible waste of time. Avoid repeating the same if you have options.