TravelocityReviews of travelosity.com

My friend and I booked a vac pkg , The hotel : The Radisson of Hauppauge was a Nightmare from the moment we were instructed to park in the back lot, there were 3 drunk/drugged men sitting on the curb by the door that didn't require a card key, it was open all day and night. as we entered the hotel ,the rugs in the hallways looked as though they have never been cleaned. When we finally entered the room, it was hot and the AC didn't work, I immediately contacted the front desk to have the room changed, and asked if room service was still working , we were traveling all day and it was 11:30 pm and was told they don't have room service at all but Travelocity's site said it did.The . second rooms toilet didn't flush and the room was definitely not a 3.5 star hotel Travelocity's site said it was. I came to find out that The Radisson has it listed as a2.2 star hotel , so Travelocity misrepresented this hotel on there site. after having the issue with the toilet, cleanliness ,and the security of this hotel I contacted Travelocity at 1:30 in the morning requesting a relocation to another hotel, they refused and offered a coupon of $100 on our next booking. Travelocity misrepresented this hotel by also saying there was a champagne service, there was none, also there was supposed to be a restaurant that was all day , there was none . oh also the water in the room didn't work for a period of time . I would never book anything from travelocity if I were you. actually they should get no stars!!

Booked a hotel was Travelocity stating that all taxes and fees included when we got here there was a resort fee represented a quarter with the room fee was not the truth should not have all taxes and fees

DO NOT BOOK WITH TRAVELOCITYYY!! absolute nightmare situation, no customer service help when you need it. 2 weeks later their service is saying they are charging us anyway for a vacation we COULDN'T go on because one of the names wasn't matching the credit card. worst part was just how much time we wasted in the airport trying to set things right. THAT was worse than being charged for nothing, honestly. F them. we noticed it was CHEAPER DIRECTLY through the resort website anywayyy.

I booked a ticket from Minneapolis to Panama City, PANAMA. Imagine my surprise when I looked at the ticket more closely the following day and saw they booked me to Panama City, Florida. I called immediately and they refused to refund my ticket. I disputed the charge that was on my American Express card and just found out the American Airlines has the small print about whatever and I am now being rebilled. DO NOT USE Expedia, Travelocity, or American airlines!!!

when i booked my hotel the site said if i found a cheaper rate they would honor it, when i messaged them to inform them they asked me to send them the link as well as a screen shot showing that it was for the same period as I booked with them and it must also show the total cost. after doing all of this i was informed that when the clicked on the link they were actually getting a higher price. I explained that maybe the price went up since i sent the photo and the link as the same can happen on there site. I also explained that i sent the screen shot showing the cheaper price, dates etc but they continued to tell me the same story they cant honor that since they are seeing a higher price. I went to lunch and came back decided to go back to the site to check the prince and it was still the same as the photo where i showed the cheaper price, i sent them back another email again saying what I confirmed all of a sudden no one is bothering with me. This are simply dishonest

I recently flew to Cancun and took a shuttle to Playa del Carmen. I got to the airport and called Travelocity bc I was slightly late my choices were as follows go on another plane that was going through Denver and get there 4 hours later or buy a one way ticket and get there approx 30 minutes close to what was originally planned. The Travelocity guy said I could do which ever both airlines were listed on the Travelocity trip plans. So I got the one way ticket and 7 days later they proceeded to cancel my trip home so I had to purchase another one way ticket on the same airline to get home. Not only did they have not have tickets to get me all the way home my connecting flight is not until in the morning (from DFW to Amarillo an hour flight btw). Travelocity wasn’t even going to call and let me know that I didn’t have a flight home I had to figure it out while trying to check in. They were rude there was nobody to talk to everything was done over chat and took close to 3 hours to ruin my last day there! Travelocity is trash! And so is continental airlines.

I booked a rental car through Travelocity with Thrifty Rent a car in Dallas/ Ft. Worth. Online, I was offered a discount by paying at that time vs. upon pickup, which I did...$540. When I arrived in DFW, thrifty clerk informed me I had payed Travelocity, but Travelocity had not paid Thrifty, so I was denied a car. I went to another rental agency, had to pay to rent another car, when my VISA card disputed the amount, with all receipts and proof of pay... travelocity still refuses to re imburse. I will NEVER use Travelocity again.

we booked a room from another room we were unhappy with. Travelocity confirmed so we left the room and went to our new one. We got there and the room was a 2 person suite when they confirmed four. We were in a remote area and called Travelocity. They left us on hold for over an hour. It was already midnight. We had a six and ten year old in the backseat crying. After an hour of hold they came back to the phone and wanted to put us on hold again. We had to travel back an hour and a half and check in a hotel at 3 am. Customer service never called us back to even check on is. Horrible experience with a horrible company. If zero stars was a choice than I would pick it!!!!