Cynthia T.
No response from Agent, Forte
Flight continuously delayed in Charlotte, based on snow storms, we all attempted calling the agent, ring no answer, no call backs, finally arrived home at 3am. Will never utilize this agent/agency again!
Response from Excalibur TravelSep 25, 2018
It is obvious that this client did not read their travel documents. All documents have emergency phone numbers listed. The agency is not open 24/7 but we do have customer service available during outside hours for 24/7. This person just wanted to complain with her friend.