TravelationReviews of travelerhelpdesk.com

Horrible coordination. They scheduled my flights to coordinate so I would have about 30 minutes to get from one end of the air port to the other, which is possible, however my initial flight was delayed in arriving which caused me to miss the connection flight. In addition to that failed coordination, when I requested a refund for their failed coordination, I was told that all the flights were on time, which I can personally account that they were NOT. I for one, will never be using this service again and I urge others to take this review in consideration before doing so. Thank you for your time.

This is a group of people from India scamming people! All they want is your personal information along with your credit card number. They might buy a ticket 🎫 for you one way but be ready for the surprise for the way back ticket. There won’t be any!! The moFos will leave you stranded in an airport! Then good luck calling them for a refund. They will hang up on your face. I really hope they mess with the wrong person and they get theirs!!! These people should not exist in the world! DO NOT USE TRAVELERS HELP DESK! THEY ARE PROFESSIONAL SCAMMERS! P.O.S. People!

ESTAAAAAFAAAAAADORESSSSS AQUI Señores no compre nada ,nada. Scamerrrrr.

This company's customer service provided me with wrongful information. They sold me an extension of one year to postpone my travel after the covid19 pandemic, because I was unable to travel to the US and to use the tickets that I bought in 2020 (the border of my country being closed, it was impossible to do it). This company asked me for a huge sum of money for an en extension. It turns out that what I was sold was not true: I lost my ticket, they refused to refund me the money that I paid for a non-existant credit. In other words: I got scammed.

I haven't even started the journey yet and already they have added charges to our tickets for changes made by the airlines, saying we have to pay additional fees. On the most recent change, we now have to pay for new taxes or our changed flights cannot be accepted--taxes even though the flight changed by 30 minutes and the far didn't change at all. I simply don't understand what is going on. The story always changes. There is no evidence or clarity to the explanation. There is no receipt. There is no demonstration of the change of fares. You just have to take their word for everythign and they demand these fees every 2-3 months until you are traveling (well, I don't know that for sure because I haven't even started the journey yet). Having read these reviews, I now feel that if I cancel I can't even get the credit on the airline. KAYAK needs to cut this company from their sellers as that is how I found them, too. I'll be reaching out to KAYAK and the airlines, who owe it to clients to sell to REPUTABLE travel agencies.

Es el servicio mas HORRIBLE con el que he tratado, hace mas de un mes que estoy tratando de que me devuelvan mi dinero por un viaje que se cancelo cada vez que llamo y nombro la palabra reembolso me cortan la llamada de estas situaciones tuve millones son un desastre. SON UNOS ESTAFADORES SON EL PEOR SERVICIO DE ESTADOS UNIDOS.

Zero stars should be an option. Bunch of scammers. Claiming they will refund and saying they will escalate claims, meanwhile almost two years later no refund, just auto responses that my claim has been escalated and will be looked into.

Worst company to deal with. I booked my tickets via Aeroflot airline using Travelerhelpdesk but had to cancel the flight in the last minute. The tickets were non-refundable but Travelhelpdesk offered an option to pay extra $320 to keep the ticket credit available for future trips and issued the 'future credit' amounting to USD 413 per passanger. However, when I called them to book a new ticket (which costs $293 on the airline website) using my 'future credit', they told me to pay $254 more to cover the 'fare change' fee and the rebooking fee. It's nonsense!